Deepak Yadav

Client: L'Oreal (Jan 2021–Current)( Loreal France & Loreal APAC,ASEANZ,MENA Region )

Support : Managed ticket resolution within defined SLAs, ensuring smooth SAP operations.

• Analyzed errors, identified root causes, and implemented corrective actions to enhance system efficiency.
• Enhancement in any existing program for better business process control
• Understanding user requirements gathering & documentation designs. Provide alternatives
  based on best practices and SAP functionality
• Develop functional specifications and works with technical resources to complete object
  development and testing
• Monitored job activities and system performance, troubleshooting any operational issues.
• Provided SAP MM training to new team members and business users

Wave Upgrade

• Led Wave 28 Project system upgrade and enhancement rollout across India, Japan, China, and Korea
• Conducted testing in Sandbox, Quality, and Production systems for APAC countries
• Ensured smooth post-upgrade SAP MM module functionality and resolved any upgrade-related issues
• Worked closely with cross-functional teams to streamline business processes during system transitions

Testing

• Conducted User Acceptance Testing (UAT) for new SAP enhancements, ensuring seamless go-live transitions
• Developed and executed test scripts for MM module functionalities
• Participated in SAP enhancement projects, implementing new functionalities to streamline procurement processes

Rollout & Hypercare Support

• Part of the Morocco and Egypt rollout project, working on SAP MM module deployment and localization.
• Assisted in system configuration, master data migration, and training sessions for end-users.
• Provided support during go-live, ensuring a smooth transition for business operations
• Provided on-site Hypercare support for Morocco & Egypt (30 days), including hands-on end-user training
• Ensured business continuity by troubleshooting post-go-live issues

• Managed India customer/distributor orders (Local, Indent, and Export), ensuring timely fulfillment
• Coordinated with planners and warehouse teams for stock allocation and efficient dispatching
• Led transportation management, negotiating contracts with third-party logistics providers
• Key member in GST implementation and E-invoice testing, ensuring compliance with regulatory requirements
• Oversaw warehouse and inventory management, optimizing stock levels and reducing holding costs
• Worked on SAP SD module enhancements to improve order-to-cash (O2C) processes
• Assisted in planning by providing forecast insights and inventory movement reports

• Managed order processing for Middle East & North Africa regions
• Ensured Letter of Credit (LC) compliance for Bangladesh orders
• Coordinated with planners for stock availability and dispatch planning
• Played a key role in enhancing efficiency within the SAP SD module
• Co-ordinated with the Finance department to facilitate order processing for credit blocked or prepayment orders

• Processed sales orders, delivery orders, and invoices within SAP
• Managed blocked orders, logistics coordination, and customer relationships
• Developed MIS reports and KPI dashboards for performance tracking
• Prepared and presented weekly and monthly KPI and MIS reports on delivery reliability and order status, ensuring transparency for management
• Processed orders for Bangladesh and Pakistan in compliance with Letter of Credit and Bank Certificate requirements

• Oversaw the complete order-to-cash cycle involving sales orders, proforma invoicing, outbound deliveries, and purchasing, with proficiency in Migo and GRN
• Co-ordinated shipping and dispatch processes, ensuring efficient container planning and tracking
• Produced daily dispatch reports and processed dispatch paperwork, including Annexure C1 and checklist, through Logisys