Reduced production costs by negotiating favorable terms with suppliers and vendors for fabrics and trims.
Contributed to a positive work environment by fostering strong relationships with fellow team members and providing support when needed.
Assisted in organizing successful fashion shows, managing backstage operations and coordinating model fittings.
Enhanced brand visibility by creating eye-catching window displays and in-store merchandising.
Telecaller Supervisor
Mahindra & Mahindra
02.2014 - 03.2017
Improved staff performance with regular training sessions and one-on-one coaching on communication skills and product knowledge.
Participated in client meetings as needed, presenting insights on campaign performance to foster long-lasting partnerships built on trust and transparency.
Streamlined telecalling processes for increased efficiency and improved customer satisfaction rates.
Implemented a system for tracking employee performance metrics, allowing for targeted coaching and improvement initiatives.
Provided timely resolution to escalated customer concerns, working collaboratively with other departments as needed for an optimal outcome.
Managed high-volume inbound and outbound calls while maintaining quality standards, ensuring efficient operations within the department.
Assist Professor
Fashion Institute-technology
07.2008 - 01.2013
Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
Used different learning modes and types of technology to engage students in achieving learning outcomes.