DEEPIKA THAKUR
HRBP Manager
Mumbai
Summary
Seasoned HR Business Partner with over a decade of experience in strategic human resource management. Proven expertise in stakeholder management, performance evaluation, and employee engagement across diverse sectors including Finance, Technology, Operations, Insurance, Legal, and Compliance. Recognized for effectively identifying and managing low performers, implementing Performance Action Plans (PAP), and driving organizational efficiency.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Manager – HR Business Partner
RKSV Securities Pvt. Ltd (Upstox)
03.2021 - Current
- Strategic HR Business Partner for Technology and Non-Technology teams (~250 employees), driving org design, engagement strategies, and retention interventions.
- Single point of contact for HR across multiple departments — Finance, Tech, Ops, Insurance, Legal & Compliance — ensuring cohesive people practices and timely issue resolution.
- Partnered with leadership to craft and execute HR strategies aligned with business goals, strengthening organizational efficiency and culture.
- Spearheaded the creation of Upstox’s first-ever Buddy Program and redesigned the onboarding experience, resulting in a 30% boost in new hire engagement scores.
- Institutionalized quarterly performance reviews and led function-wide calibration cycles to enable fair and consistent evaluations.
- Championed employee experience efforts, achieving a 90%+ grievance resolution rate within defined SLAs.
- Proactively identified and addressed performance gaps through structured Performance Action Plans (PAPs) with a 100% closure rate.
- Led the successful organization-wide implementation of the Performance Management System on Darwin Box.
- Drove capability-building efforts through Learning & Development programs, delivering 5+ targeted training sessions each quarter.
- Conducted deep-dive retention analyses and rolled out data-backed interventions to reduce attrition across high-risk teams.
- Partnered closely with the Talent Acquisition team to ensure quality hiring; played a pivotal role in building the newly launched Insurance vertical—from onboarding the first external hire to enabling strategic internal movements that ensured seamless momentum and team scalability.
- Presiding Officer of the Internal Committee on POSH, leading awareness and compliance initiatives across the organization.
School HR Partner (Internal Transfer)
JBCN Education Pvt. Ltd.
06.2019 - 01.2021
- Served as the single point of contact for employees and section heads.
- Collaborated with section heads on manpower planning.
- Planned and executed employee induction and orientation programs.
- Implemented HR policies and procedures.
- Addressed employee grievances and conducted conflict management.
- Led performance management and appraisal processes.
Assistant Manager – HR
JBCN Education Pvt. Ltd.
09.2017 - 06.2019
- Managed end-to-end talent acquisition processes.
- Developed and implemented employee orientation programs.
- Maintained and updated employee records.
- Handled employee relations and organized engagement activities.
Sr. Talent Acquisition Specialist
SutraHR Services Pvt. Ltd.
12.2014 - 09.2017
- Managed the full recruitment lifecycle for junior to senior-level positions.
- Led a team of 5 recruiters.
- Conducted orientations for new employees.
- Achieved top 5 recruiter status within the organization.
Sr. HR Associate
InfoBeans India Pvt. Ltd.
04.2013 - 11.2014
- First point of contact for employees. (SPOC for HR & admin related queries).
- Providing day to day HR related & administrative support to the employees.
- Responsible for IT recruitment & Non IT recruitment as well.
- Handling post joining activities including induction & orientation programme.
- Responsible for preparing MIS like Absentee, Recruitment, Confirmation & Probation, Training, Employee Database, New joiner report, Promotion, Leave Analysis.
- Managing attendance & leave management for on roll & off roll employees.
- Handling Exit interviews, separation clearance forms and final settlement procedures.
- Issuing Experience letter and relieving letter and closure of employee file who separates from the organization.
- Handling employee relationship & Grievances.
- Escalating to appropriate levels and ensuring resolution of the concerns.
- Managing client visits.
- Responsible for insurance of employee health & accident, including follow ups on refunds & addition – deletion.
- Facilitating and coordinating for Rewards & Recognition at the team/process level.
Team Leader
Vishwa Management Services Pvt. Ltd.
01.2010 - 03.2013
- Led a team of IT and Non-IT recruiters.
- Managed client interactions across industries.
- Conducted campus recruitments and trained HR interns.
Education
MBA (Executive) - Human Resource Management
Devi Ahilya Vishwa Vidhyalaya
01-2012
B.Sc. - Biology
Devi Ahilya Vishwa Vidhyalaya
Higher Secondary - undefined
Madhya Pradesh Board
High School - undefined
Madhya Pradesh Board
Skills
- Stakeholder Management
- Conflict Resolution & Grievance Handling
- Employee Engagement & Experience
- Performance Management & Appraisal
- Employee Engagement & Experience
- Talent Acquisition & Retention
Tools And Platforms
- Darwinbox
- Culture Monkey
- Lever (TA)
- Excel
Timeline
Manager – HR Business Partner
RKSV Securities Pvt. Ltd (Upstox)
03.2021 - Current
School HR Partner (Internal Transfer)
JBCN Education Pvt. Ltd.
06.2019 - 01.2021
Assistant Manager – HR
JBCN Education Pvt. Ltd.
09.2017 - 06.2019
Sr. Talent Acquisition Specialist
SutraHR Services Pvt. Ltd.
12.2014 - 09.2017
Sr. HR Associate
InfoBeans India Pvt. Ltd.
04.2013 - 11.2014
Team Leader
Vishwa Management Services Pvt. Ltd.
01.2010 - 03.2013
B.Sc. - Biology
Devi Ahilya Vishwa Vidhyalaya
Higher Secondary - undefined
Madhya Pradesh Board
High School - undefined
Madhya Pradesh Board
MBA (Executive) - Human Resource Management
Devi Ahilya Vishwa Vidhyalaya
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