DEEPTI BAGHEL
Guest Relation Executive
Nandgaon
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Efficient in directing staff, organizing services and providing seamless transitions to guests in need of special amenities. Exceptional customer service and problem-solving abilities.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
4
4
Languages
Work History
Guest Relation Executive
Fortune Hosur
02.2024 - Current
- Company Overview: A Member of Club ITC
- A Member of Club ITC
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Proactively anticipated guest needs by maintaining up-to-date knowledge of local attractions and amenities.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
Guest Relation Executive
Sunotel Saputara
10.2022 - 01.2024
- Company Overview: A Unit of Shriji Resorts Pvt
- Ltd
- Managed and handled all the Front office operations
- Handling guest calls and managing multi - line phone system
- Coordinating and update various department details regarding reservation, inquiries and records
- Noted for my service handling irate customer and Good Communication
- Respond and attend to different complaints, service issues and other general questions and concerns
- Responsible for greeting and directing guest and staff
- Coordinated request of guest to other departments such as housekeeping, F&B and Maintenance etc
- Responsible for answering and attending incoming and outgoing calls
- Managed cashiering and billing process
- A Unit of Shriji Resorts Pvt
- Ltd
Front Office Senior Associate
Tree House Rajbagh
01.2022 - 09.2022
Front Office Associate
The Vijayran Palace by Royal Quest Resorts
11.2019 - 12.2021
Customer Care Executive
Khetan Institute of Computer Education & Tally Academy
01.2013 - 01.2015
Education
Secondary -
Chhattisgarh Board Higher Secondary Education
Higher Secondary - undefined
Chhattisgarh Board Higher Secondary Education
B.Com - undefined
Pt. Ravishankar University
Raipur, ChhattisgarhPGDCA - undefined
Pt. Ravishankar University
Raipur, ChhattisgarhFDAH - undefined
Fankfinn Institute of Air Hostess Training Academy
Skills
- Basic Knowledge of Operating System Windows 10
- Proficiency in MS Office
- IDS
- Amadeus
- Fidelio
- Certified in Aviation Service
- Certified in Hospitality Service
- Certified in Customer Service
- Certified in Computer Application
- Leadership
Data entry proficiency
Guest relations
Complaint handling
Customer relations
Reservation management
Property management systems
Guest satisfaction focus
Documentation
Tourism knowledge
Hospitality industry experience
VIP assistance
Public relations expertise
Guest inquiry resolution
Customer rapport
Accomplishments
- Awarded for Best NCC CDT Award by Governor, Education Minister and Chief Minister of Chhattisgarh
- 2014
- 2015
- 2016
- Bronze medal in skeet shooting at ALL INDIA VAYU SAINIK Camp, 2013, Bangalore
- All India Vayu Sainik Camp, 2013, Bangalore
- AIRFORCE ATTACHMENT Camp, 2015, AIRFORCE ACADEMY Dundigal, Hyderabad
- Republic Day Camp, 2016, Delhi Army Cantt.
- Certified for Dance Performance at PRESIDENT HOUSE OF INDIA
- Certificate of sports Hockey
Weight Kg
48
Vision
Normal
Height Cm
159
Personal Information
- Date of Birth: 01/08/95
- Nationality: Indian
Dancing, Singing, Outdoor Sports
Dance performance at President house on January 29th 2016.
Singing performance at Air chief marshal house on January 28th 2016.
NCC best CDT award 2014, 2015 and 2016.
Hockey State level championship from 15.11.07 to 18.11.07 in Bastar Chhattisgarh.
Timeline
Guest Relation Executive
Fortune Hosur
02.2024 - Current
Guest Relation Executive
Sunotel Saputara
10.2022 - 01.2024
Front Office Senior Associate
Tree House Rajbagh
01.2022 - 09.2022
Front Office Associate
The Vijayran Palace by Royal Quest Resorts
11.2019 - 12.2021
Customer Care Executive
Khetan Institute of Computer Education & Tally Academy
01.2013 - 01.2015
Higher Secondary - undefined
Chhattisgarh Board Higher Secondary Education
B.Com - undefined
Pt. Ravishankar University
PGDCA - undefined
Pt. Ravishankar University
FDAH - undefined
Fankfinn Institute of Air Hostess Training Academy
Secondary -
Chhattisgarh Board Higher Secondary Education
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