DEEPTI DWIVEDI
Nashik
Summary
Accomplished Assistant Manager at RADISSON HOTEL with a proven track record in operations management and strategic planning. Expert in leading teams to exceed performance goals and enhancing guest satisfaction through meticulous event facilitation and effective decision-making. Skilled in staff supervision and project management, consistently boosting operational efficiency and revenue growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
RADISSON HOTEL
03.2012 - 09.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Organized high level conferences and events, executing seamless logistics and coordinating all necessary resources.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
Banquet Operations Executive
CLARK SHIRAZ HOTEL
03.2010 - 03.2012
- Managed large-scale events, effectively handling logistics and staffing to ensure success.
- Facilitated seamless communication between kitchen staff and front-of-house personnel for efficient event execution.
- Contributed to cross-functional teams tasked with developing strategies for boosting overall operational efficiency.
- Evaluated performance metrics, identifying areas of improvement for continuous process optimization.
- Enhanced guest satisfaction by efficiently managing banquet operations and ensuring timely service.
- Collaborated with sales teams to upsell event packages, resulting in increased revenue.
- Managed high-profile events, providing personalized attention to detail that exceeded client expectations.
Banquet Supervisor
The Gateway Hotel (TAJ)
02.2008 - 03.2009
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Negotiated contracts with clients, resulting in increased revenue for the banquet department.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
Hospitality Supervisor
JAYPEE PALACE HOTEL & INTERNATIONAL CONVENTION CEN
05.2002 - 11.2007
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Collaborated with other departments to execute successful events, adhering to budgetary guidelines and client expectations.
- Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
- Managed daily financial transactions accurately, reconciling cash registers and preparing account deposits as needed.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Established positive relationships with vendors, negotiating contracts for better pricing and quality products or services.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
- Planned and executed promotions and special events in close collaboration with management.
- Set and oversaw weekly and special event menu plans.
- Controlled expenses and boosted profitability by managing food and labor costs.
Education
Diploma in Int Airline & Travel Management - International Airline & Travel Management
Institute of Management TRADE WINGS
Chennai, India05-2001
Bachelor of Commerce -
University of Madras
Chennai03-2001
Intermediate (Class-XII) - CBSE Board
Kendriya Vidyalaya
Chennai03-1999
Highschool (Class-X) - CBSE Board
Kendriya Vidyalaya
Chennai03-1997
Skills
- Decision-making
- Time management
- Staff supervision
- Operations management
- Strategic planning
- Project management
- Meeting and event facilitation
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Manager
RADISSON HOTEL
03.2012 - 09.2012
Banquet Operations Executive
CLARK SHIRAZ HOTEL
03.2010 - 03.2012
Banquet Supervisor
The Gateway Hotel (TAJ)
02.2008 - 03.2009
Hospitality Supervisor
JAYPEE PALACE HOTEL & INTERNATIONAL CONVENTION CEN
05.2002 - 11.2007
Diploma in Int Airline & Travel Management - International Airline & Travel Management
Institute of Management TRADE WINGS
Bachelor of Commerce -
University of Madras
Intermediate (Class-XII) - CBSE Board
Kendriya Vidyalaya
Highschool (Class-X) - CBSE Board
Kendriya Vidyalaya
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