Dennis Moreiro

Summary:
Serving as both an Implementation Specialist and Subject Matter Expert at ADP, I lead end-to-end implementations of payroll and HCM systems while providing expert guidance on compliance, configuration best practices, and system functionality. I act as a trusted advisor to clients and internal teams throughout all phases of the implementation lifecycle.

Key Highlights & Milestone Phases:

Project Kickoff & Discovery:
Conducted client onboarding sessions and discovery meetings to define project scope, gather requirements, and establish timelines. Served as the SME during these sessions to guide strategic decision-making.

Analysis:
Analyzed client business processes, pay structures, benefits, and compliance needs. Provided expert input to design scalable and compliant system configurations.

Configuration:
Built and customized ADP Workforce Now/Vantage HCM systems based on client specifications, leveraging SME-level expertise to ensure efficient and compliant setup.

Testing & Validation:
Led data validation, user acceptance testing (UAT), and parallel payroll runs. Identified and resolved discrepancies with a focus on accuracy and process integrity.

Go-Live & Hypercare:
Managed production transition and early-life support, ensuring client readiness and a successful handoff to ongoing support. Delivered end-user training and documentation.

SME Responsibilities:
Acted as a knowledge resource for peers and internal stakeholders on payroll processes, compliance standards, and ADP platform functionality. Contributed to process improvements and internal training initiatives.


Tools & Platforms:
ADP Workforce Now / Vantage HCM, Excel, Salesforce, Jira, internal ADP implementation tools.

- Led training and quality initiatives as Team Leader.- Managed credit operations and verifications for high-value portfolios.- Conducted end-to-end processing for customer credit card applications.- Trained new batches and piloted projects for Citi Credit Card verifications.Achievements:- Best Performance Award – Wealth Management (October 2016)

Analyzed accounts and implemented risk controls.- Supported US-based customers with fraud prevention and account management.- Conducted daily updates and team coaching.

Resolved billing inquiries and upgraded customer phone plans.- Trained new employees and helped with knowledge application.- Set targets and improved team stats. Achievements:- Customer Choice Achievers Award (July–Sept 2013)- Customer Choice Achievers Award (Jan–June 2013)- Consistent Performer Award (Dec 2012 – Feb 2013)