Derick Davis
Urbano J 1504, Lodha Palava - Phase 2, Dombivli East, Dombivli
Summary
Dynamic Assistant Manager of Operations with over 10 years of professional experience, including 8 years in Accounts Payable. Skilled in managing a team of 30+ members, I successfully led the transition of WNS operations from Corporate Travel Management in Brisbane. My expertise includes monetary and volumetric reporting, as well as developing KRAs and KPIs to enhance team performance. I also oversee incentive management and conduct training for new joiners. As an Australia visa holder, I am well-equipped to contribute effectively within the region.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager Operations - Accounts Payable
WNS Global Services Pvt Ltd.
02.2024 - 03.2025
- Team Management: Cultivated a collaborative environment for a 30+ member diverse team, boosting team performance by 15% and exceeding key performance indicators (KPIs) related to account payable processing by 10%
- Project Transition: Successfully led the transition of operations for WNS from Corporate Travel Management in Brisbane, demonstrating strong project management skills
- Reporting Expertise: Authored and standardized accounts payable process documentation, resulting in a 40% decrease in team errors and a significant improvement in onboarding efficiency for new team members
- Incentive Management: Manage monthly incentive files to motivate and reward team achievements, enhancing overall productivity
- Training and Development: Conduct training programs for new joiners, ensuring smooth onboarding and integration into the team
- Visa Status: Holder of an Australia visa, enabling eligibility to work within the region
- Assisted in the development of operational strategies to ensure efficient and productive operations
Senior Analyst Operations - Accounts Payable
WNS Global Services Pvt Ltd.
03.2017 - 08.2023
- Managed accounts payable processes, ensuring timely and accurate invoice processing
- Reconciled vendor statements and resolved discrepancies effectively
- Collaborated with vendors and teams to ensure timely payments
- Maintained organized financial documentation for audits
- Developed procedures to enhance accuracy and reduce processing time
- Expert in end-to-end Accounts Payable(PTP) process with a proven track record of timely and accurate vendor payments
- Experienced in managing and leading teams to ensure smooth operations and efficient processing of invoices
Collections Specialist
Sterling Talent Solutions
05.2016 - 05.2016
- Communicated with customers to resolve disputes and explain account statuses
- Utilized skip tracing tools to contact delinquent customers
- Researched and updated payment information for accuracy
- Negotiated payment arrangements, reducing overdue accounts receivable by 50%
- Wrote persuasive collection letters to motivate payments
- Analyzed customer data to improve collection performance
- Developed a system to track customer payments accurately
- Generated reports to monitor collection performance
Associate
Tata Consultancy Services
11.2014 - 05.2016
- Resolved customer issues related to Escrow lines
- Maintained confidentiality of bank records and client information
- Delivered prompt and accurate customer service
- Handled Escrow Line Set-Up and Training Reports
- Completed Due Analysis and volunteered for learning opportunities
- Worked on Escrow Analysis and Mass Analysis
Education
Bachelors of Business Administration - undefined
Manav Bharti University
08.2013
Intermediate - undefined
St Xaviers Inter College
Bareilly03.2009
High School - undefined
Army School
Bareilly04.2007
Skills
- Accounts Payable
- Team Management
- Monetary Reporting
- Volumetric Reporting
- Key Result Areas (KRA)
- Key Performance Indicators (KPI)
- Incentive Management
- Training
- Australia Visa Holder
- Strategic planning
- Time management
- Critical thinking
- Data analysis
- Task Delegation
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee Scheduling
- Operations
- Reporting and documenting
- Recruitment and hiring
- Staff Training and Development
- Business Administration
- Orientation and training
- Promotional planning
- Team motivation
- Staff Management
- Employee performance evaluation
- Employee engagement
- Policy Enforcement
- Succession Planning
- Staff Supervision
- Performance reviewing
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Personal Information
- Place of Birth: Thrissur
- Date of Birth: 10/13/90
- Nationality: Indian
Certification
Process Mapping and Flowcharts Certification
Hobbies
- Photography – Skilled in capturing landscapes, portraits, and street photography.
- Reading Books – Passion for literature, with a focus on fiction/non-fiction (personal growth, destiny, spirituality, mysticism, and the journey of self-discovery).
Timeline
Assistant Manager Operations - Accounts Payable
WNS Global Services Pvt Ltd.
02.2024 - 03.2025
Senior Analyst Operations - Accounts Payable
WNS Global Services Pvt Ltd.
03.2017 - 08.2023
Collections Specialist
Sterling Talent Solutions
05.2016 - 05.2016
Associate
Tata Consultancy Services
11.2014 - 05.2016
Bachelors of Business Administration - undefined
Manav Bharti University
Intermediate - undefined
St Xaviers Inter College
High School - undefined
Army School
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