Dhanashree Lalasaheb Bagal
Operation Associate Manager
Pune
Summary
Client- focused and detail-oriented professional with experience in Branch operations, client service, cross-functional collaboration. Skilled in supporting account operations, managing priorities, and driving efficient service delivery aligned with business goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Associate Manager - Operations
ICICI HOME FINANCE
06.2024 - Current
- I was part of the core operations team, handling a variety of responsibilities from customer interaction to backend loan processing. My role gave me hands on exposure to the entire home loan journey - from login to disbursement.
- Managed Loan login and Disbursement processes, ensuring documents were complete, accurate and compliant with the internal policies.
- Worked closely with customers to assist with queries and provide end-to-end support, especially during disbursement and post disbursement phases ensuring high customer satisfaction.
- Oversaw Customer retention activities, improving engagement and minimizing attrition rates through effective communication and resolution strategies, ensuring a smooth experience post disbursement to maintain long term relationships.
- Verified PDD (Post Disbursement Documents) and other critical loan documentation ensuring timely collection and verification to avoid compliance and reduce risk.
- Coordinated with the credit team for approvals, clarifications and documentation to expedite processing and reduce turnaround time.
- Took responsibility for branch-level operational controls, including daily audits, process checks, compliance monitoring, and internal coordination with risk and audit team
- Ensured all branch activities were in line with company policies and regulatory standards, helping maintain smooth and compliant operations.
Finance Intern
Toyota Kirloskar Auto Parts Pvt Ltd
06.2023 - 08.2023
- During the period, I learned about Inventory Management, Methods used by TkAP for Inventory Management, Inventory Control & Optimization, Data Analysis & Reporting, Process Improvement & Efficiency.
Capital Market Analyst - Intern
Tradeshala
04.2023 - 06.2023
- During that period, I handled a client portfolio and traded in international market, also engaged in various projects, made processes to streamline the operation, and brainstormed and executed several strategies to promote growth.
Education
Post Graduation Diploma - Finance
Ramachandran International Institute of Management
01.2022 - 01.2024
Bcom - undefined
Bangalore University
01.2018 - 01.2021
Skills
Client and Account Management
Customer Relationship Management
Account Coordination & Support
Client Needs Analysis
Analytical & Problem Solving
Communication & Collaboration
Professional Mindset & Growth
Technical & Digital Skills
Microsoft Office Suite
Basic Research Techniques
Time Management
Market & Industry Research
Interests
Dancing, Baking
Timeline
Associate Manager - Operations
ICICI HOME FINANCE
06.2024 - Current
Finance Intern
Toyota Kirloskar Auto Parts Pvt Ltd
06.2023 - 08.2023
Capital Market Analyst - Intern
Tradeshala
04.2023 - 06.2023
Post Graduation Diploma - Finance
Ramachandran International Institute of Management
01.2022 - 01.2024
Bcom - undefined
Bangalore University
01.2018 - 01.2021