Dhanashri Vaze
Seeking Community Manager Position
A 103, Madhu Vasant, 47 Subhash Road, Vile Parle East, Mumbai
Summary
To secure and gain a challenging position and a responsible career in a reputable organization to expand and utilize my learning, knowledge and skills while making a significant contribution to the success of the company.
Overview
11
11
years of professional experience
Work History
Community Manager
Yesssworks Spaces Private Limited
01.2024 - Current
- Build and maintain a community
- Be the first point to all the clients
- Prepare monthly invoices
- Maintaining the team work and Co-ordination with admins
- Create Strategies
- Track the engagement
- Participating actively in all events for clients
- Client Off-boarding and on-boarding Process
- Managing contracts/agreements of all clients
- Giving site tour to the Clients
- Updating expense sheet
- Calculating
Guest Relation Executive
Dirt Busters India Pvt Ltd (Facility Management)
06.2022 - 07.2023
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
Front Desk Executive
Sasha Integrated Services Pvt Ltd (Facility Management)
12.2021 - 05.2022
- As a Front Desk Executive am responsible for monitoring incoming guests and making sure they fill enquiry forms and keeping records appropriate
- Handling Housekeeping associates in my team and monitoring their work and cleaning on daily basis
- Coordinating with vendors coming with prior appointment
- Maintaining a calendar
- Keeping a record of all the stationary in stock and also maintaining a requisition for things that need to be ordered
- Updating Extension List, making & screening calls, maintaining a record for incoming and outgoing courier
- Making sure that House Keeping Agent maintains office cleanliness and keeps area tidy
- Maintaining a record of stationary count & Consumables count
- Making a formal call to seniors for confirming about bills received
- Maintain a coding sheet for all movable gadgets
- Calculating attendance and processing it further for monthly salary.
Admin Officer
Hetero Healthcare Pvt Ltd
08.2016 - 07.2018
- In Hetero Healthcare self-got experience to multifunction role which demanded managing Front-Desk, Administration, HR and Accounts related activities
- During this period when worked in Front-Desk was responsible to welcome visitors and guiding them to the company representatives, and handling Reception related activities which included attending Phone calls
- When worked in Administration Dept was managing the housekeeping team, creating weekly activities calendar
- Other activities include AIR & Railway Booking for staff
- Hotel Booking for Doctors, Planning cultural events for Staff
- As part of Purchase & Accounts related activity was responsible for local material purchase for office consumables, keep track of Invoice and bills payment of the same to the vendors
- Under HR activity was responsible for screening the resumes and recruiting candidates through various portals for various positions and their documentations and keeping the employee file up to date.
Front Desk Agent
Holiday Inn, Mumbai
07.2015 - 10.2015
- Handling phone calls of guest from rooms and outsides, supporting the team for event bookings (Marriages / Family functions) and corporate meetings (product Launches)
- Assisting guest with checking in and checking out through opera system
- Feeding and processing data like passport details and other documents in the system
- Politely understanding and helping guest with their queries
- Managing the room allotment and keys during check-in and helping them for Luggage and coordination with concierge
- Being responsible and taking room keys back from guest during checkout.
Industrial Training
Grand Hyatt, Mumbai
04.2013 - 10.2013
- Assisting guest with checking in and checking out through opera system.
- Feeding and processing data like passport details and other documents in the system.
- Politely understanding and helping guest with their queries.
- Managing the room allotment and keys during check-in and helping them for Luggage and coordination with concierge.
- Being responsible and taking room keys back from guest during checkout.
Education
BA in Hospitality & Tourism Management -
ITM-IHM (Institute of Hotel Management)
Andheri, Oshiwara, Mumbai. 03.2015
B.Sc in (School of Distance Learning) -
ITM-IHM (Institute of Hotel Management)
Andheri, Oshiwara, Mumbai. 04.2001 -
HSC -
SNDT Womens University
Santacruz, MumbaiSSC -
Parle Tilak English Medium School
Vile Parle, MumbaiSkills
- Strong empathy
- Data entry proficiency
- Guest Relations
- Language skills
- Administrative Leadership
- Customer Relations
- Task Delegation
Accomplishments
- Hotel - Waiting attended during academics in 5 star hotels and had worked in food and beverage department.
- Projects made during academics had worked on the types of wines.
- Internship – Attended six months training in Grand Hyatt Mumbai, Santacruz. (All four core departments)
- Volunteered in outdoor catering in various 5 star properties
- Certificate received after completion of German basic 1st level
Preferences
Front Office/Admin
Computer Skills
- Basic Computer Skills
- Microsoft Office
- CorelDRAW
- Photoshop
- Spreadsheets
- Emails
Personal Information
- Date of Birth: 10/03/92
- Marital Status: Married
Passport
- Passport Number: Z4781839
- Valid upto 8th March 2028
Languages
Marathi (Native)
Hindi(Fluent)
English
Disclaimer
The above details are True and correct.
Timeline
Community Manager
Yesssworks Spaces Private Limited
01.2024 - Current
Guest Relation Executive
Dirt Busters India Pvt Ltd (Facility Management)
06.2022 - 07.2023
Front Desk Executive
Sasha Integrated Services Pvt Ltd (Facility Management)
12.2021 - 05.2022
Admin Officer
Hetero Healthcare Pvt Ltd
08.2016 - 07.2018
Front Desk Agent
Holiday Inn, Mumbai
07.2015 - 10.2015
Industrial Training
Grand Hyatt, Mumbai
04.2013 - 10.2013
B.Sc in (School of Distance Learning) -
ITM-IHM (Institute of Hotel Management)
04.2001 -
BA in Hospitality & Tourism Management -
ITM-IHM (Institute of Hotel Management)
HSC -
SNDT Womens University
SSC -
Parle Tilak English Medium School
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