Effective Communication
Dhanesh Mohanan
A results-oriented professional with proven abilities in strategic planning, managing projects, improving efficiency of operations, team building and detailing project information to determine effective process for operations. Able to identify areas of strength and weakness and implement company policies, standards, changes in operation and systems that optimize productivity.
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Business Analyst
CitiCorp Services India Pvt Ltd
Mumbai
01.2022 - Current
- Reviewed, prepared and submitted expense reports for ~1200 EMEA Bankers.
- Elevated employee understanding of company policies through regular trainings on proper expense submission procedures.
- Reduced errors in expense reports by conducting thorough audits and providing training to staff.
- Supported daily administrative operations through data collection, expense management, procurement processing and document handling to facilitate smooth financial management.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Applied effective time management techniques to meet tight deadlines.
- Performed continuous reviews of quality management system.
- Streamlined expense reporting processes by implementing automated software solutions.
- Expedited reimbursement process times through prompt communication with employees regarding missing or incomplete documentation.
- Scheduled meetings regularly to discuss potential improvements or policy changes related to Expense Analyst function.
- Performed ad hoc analyses as requested, assisting senior leadership in making informed decisions about company expenses.
- Collaborated with colleagues to develop best practices for efficient and compliant expense management.
Operations Specialist
CitiGroup Global Markets Pvt India Ltd
Mumbai
06.2019 - 08.2020
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Provided training for new hires, fostering supportive learning environment conducive to success in their roles.
- Understand and Analyze client Feedback received from Client Management Team
- Prepare periodic Reports with information gathered from Client Feedback
- Provide support to Business Managers on queries related to Process
- Perform UAT testing to check everything is alright before publishing report.
- Monthly turnaround of ~100 client feedbacks
Assistant Manager
CitiCorp Services India Pvt. Ltd
Mumbai
05.2008 - 06.2018
- Monitoring Daily Operations
- Ensuring client data is protected from public and secured against fraud
- Constantly look for process improvement without affecting its perfection
- Co-ordinations with IT Tech team to get enhancement done with 100% accuracy
- Creating Back-ups to protect business operations in event of major crisis that could impact operations.
Education
Bachelor of Commerce - Accounting
Mumbai University
Mumbai 04.2005 - 03.2008
Skills
Program Evaluation
Project Management
Operations coordination
Process Documentation
Attention to Detail
Effective Communication
Technical And Soft Skills
- MS Office (Excel, Word, PPT)
- Business Objects XI (SAP) - Basic knowledge - Have used this tool to create reports through multiple screens/data in a one go.
- Siebel CRM Application - Basic Knowledge - We were using this application to capture the Deal data/records
Notable Highlights
- Streamlined newly setup process and better management of the same. Recognised as the Best Guide and Trainer by Team members.
- Secured additional process on basis of the Excellent Services and on-Time deliveries.
- Ensured effective communication between all areas of Operations.
Profile Snapshot
A results-oriented professional with proven abilities in strategic planning, managing projects, improving efficiency of operations, team building and detailing project information to determine effective process for operations. Able to identify areas of strength and weakness and implement company policies, standards, changes in operation and systems that optimize productivity.
Personal Information
Date of Birth: 07/17/87
Timeline
Business Analyst
CitiCorp Services India Pvt Ltd
01.2022 - Current
Operations Specialist
CitiGroup Global Markets Pvt India Ltd
06.2019 - 08.2020
Assistant Manager
CitiCorp Services India Pvt. Ltd
05.2008 - 06.2018
Bachelor of Commerce - Accounting
Mumbai University
04.2005 - 03.2008
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