Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Personal Information
Timeline
Generic
Dhaval Gohel

Dhaval Gohel

Pune

Summary

10+ years of knowledge including SWIFT, Payment initiation through various channels, E2E payment processing of EMEA countries, Corporate Client on boarding process experience. Worked as Product Owner and UAT tester/Lead with expertise in Banking (Payments) Domain. Broad-based business expertise; rare blend of analytical skill, and management/leadership capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Analyst/Product Owner

Citibank
01.2020 - Current
  • Working for E2E payment processing systems for Citi Channels systems (Citi Direct UI as well as CitiConnet which is a global file processing system) for all EMEA countries.
  • Acquiring information on the Current requirements as well as on the new requirements from various stakeholders for new, regulatory or technology features/enhancements.
  • Managing relationships with numerous business and technical contacts during planning, execution and implementation phases for successful delivery of the product.
  • Managing the EMEA region for all payment methods/types involved in CitiConnet for Files/Citi Direct.
  • Acquiring information from the Channels to get the requirements for the new/enhanced product.
  • Analyzing the impact of all requirements on the interface changes required for partner systems and also on the changes required on client’s ERP.
  • Clear communication with all the stakeholders including Change requester, Technology and external vendors, UAT teams, Implementations to ensure required change is understood by all and successfully implemented.
  • Handled multiple regulatory changes for many countries and responsible for translating the change into a client friendly version listing the changes required to a client’s ERP which can be used for client communication.
  • Creating custom mapping documents from scratch for Citibank’s clients who are not able to use the standard file formats available.
  • Making the CQE team understand the changes and reviewing their test cases and providing CQE support in case of any issues.
  • Involvement in all phases of SDLC to provide the necessary support required to all the teams i.e. development, testing teams etc..
  • Assisting EMEA implementation team in resolving client queries till closure also including finding work-around for clients using the current mapping logic available.
  • Working on the JIRA, gathering requirements from Product Team, creating User stories and EPICs, gathering L0 efforts estimates for the requirement from the Development and CQE.
  • Providing walkthrough to CQE and Developments Team.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Utilized data visualization techniques to present and explain complex data sets.

Test Lead (Senior Associate)

TATA Consultancy Services
01.2017 - 12.2019
  • Working for CitiConnet for files UAT for all EMEA countries.
  • Understanding requirements from the BA on the Current requirements as well as on the new requirements.
  • Managing relationships with numerous business and technical contacts during planning, execution and implementation of the testing.
  • Managing the EMEA region for all payment methods/types involved in Citi Direct/CitiConnet for UAT.
  • Drafting Test Plans, Test Scenarios and Exit Reports.
  • Involved in Functional and Performance as a Test Lead & Coordination, Project Initiation Deck activities, lead daily status meetings and capture, manage, and follow-up daily action items.
  • Coordinating with other testers to work on Banking & Finance business projects, and found defects in payments functionality of the application.
  • Primary author to coordinate, capture, review, maintenance of all test artifacts.
  • Attending review meetings to analyze client requirements, and arranging test environment for the execution of test cases.
  • Handling the UAT team and reviewing their test cases as well as evidences of testing.

Tester / Sr.Tester

TATA Consultancy Services
09.2014 - 12.2016
  • Working for Citibank Online UAT for EMEA region.
  • Understanding requirements from the BA on the Current requirements as well as on the new requirements.
  • Managing relationships with numerous business and technical contacts during planning, execution and implementation of the testing.
  • Supporting PVT during implementation to Production.
  • Acquiring information from the BA to get the requirements for the new/enhanced product.
  • Responsible for Test Design, Test Development, Test Cases execution.
  • Developed various test case scenarios to detect the possible defects in the software, and assessed its quality to make it bug-free.
  • Requirement Traceability Matrix, Bug Report, QA Metrics creation and presenting same to the clients.
  • Involved in Analysis of test results, Involved in bug report and review process.
  • Responsible for maintaining all the test report, daily & weekly status report.
  • Responsible for Test Cases execution.
  • Involved in Analysis of test results, Involved in bug report and review process.
  • Under very aggressive deadlines, designed, developed, and executed comprehensive test plans for Performance test, BVA testing, Sample test, Regression test, Load test and User Acceptance Test.
  • Carry out End-to-End Test management which Involves covering initiation channels (Citi Direct/Citi Connect for Files), Product Processors (SEPA,ALTO, Flexcube, CitiFT, Equens, WL GPP & GPPSP), Clearing Systems of Citibank Western Europe/CEEMEA region inclusive of Cross Border, Book to book, Domestic Fund Transfers, RTGS & World link product, Downstream application Routers (RCX, Payment Hub, Citi Switch), Data Warehouses (GIW).

Education

MBA - Finance

K.K. Parekh Institute of Management studies

BBA - undefined

K.K. Parekh college Amreli

HSC - undefined

Kamani Forward High school

SSC - undefined

Deepak High school

Skills

  • Product Backlog Management

  • User Story Creation

  • Technical Skills

  • Communication:

  • Leadership

  • Problem-Solving

  • Data Analysis

  • Project Management Tools

  • Decision Making

  • Conflict Resolution

  • Cost-benefit analysis

Certification

Certified Tester - Foundation Level, International Software Testing Qualifications Board (ISTQB), 2019

Languages

English
Hindi
Gujarati

Disclaimer

I hereby declare that the statements mentioned above are true & correct to the best of my knowledge and belief.

Personal Information

  • ReferenceAvailable on request
  • Date of Birth: 02/01/92
  • Nationality: Indian
  • Marital Status: Married

Timeline

Business Analyst/Product Owner

Citibank
01.2020 - Current

Test Lead (Senior Associate)

TATA Consultancy Services
01.2017 - 12.2019

Tester / Sr.Tester

TATA Consultancy Services
09.2014 - 12.2016

BBA - undefined

K.K. Parekh college Amreli

HSC - undefined

Kamani Forward High school

SSC - undefined

Deepak High school

MBA - Finance

K.K. Parekh Institute of Management studies

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Dhaval Gohel