Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dhaval Vyas

Mumbai

Summary

Dynamic Real Estate Agent with a proven track record at Dream Roof Real Estate, excelling in negotiations and client relations. Leveraging strong organizational skills and attention to detail, consistently surpassed sales targets while advising clients on investment opportunities. Committed to ethical practices and delivering exceptional service in Dubai's competitive market.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

16
16
years of professional experience

Work History

Real Estate Agent

Dream Roof Real Estate
02.2025 - Current
  • Specialized in promoting and selling off-plan residential and commercial properties from top UAE developers including Emaar, Damac, Sobha, Nakheel, and Dubai Properties.
  • Advised investors and end-users on pre-launch opportunities, payment plans, ROI analysis, and capital appreciation potential.
  • Maintained deep knowledge of upcoming project launches, master developments, and area-wise growth trends across Dubai and surrounding emirates.
  • Built and nurtured a strong portfolio of local and international clients through referrals, digital campaigns, and real estate exhibitions.
  • Delivered end-to-end client support from initial consultation and site visits to booking, documentation, and after-sales service.
  • Collaborated with developer sales teams to negotiate prices, secure unit allocations, and stay updated on inventory availability.
  • Utilized CRM tools and online platforms (Bayut, Property Finder, DXBinteract) to manage leads, listings, and client follow-ups efficiently.
  • Consistently achieved and exceeded monthly sales targets and contributed to the agency's positioning in Dubai’s competitive off-plan market.

Property Consultant

Zeal Way Real Estate
02.2024 - 02.2025
  • Specialized in selling, leasing, and marketing residential and commercial properties across key locations in Dubai.
  • Advised clients on current market trends, property valuations, and investment opportunities to help them make informed decisions.
  • Conducted property viewings, negotiations, and deal closures for both off-plan and ready-to-move properties.
  • Built and maintained strong relationships with property owners, developers, investors, and tenants to generate leads and referrals.
  • Maintained up-to-date knowledge of RERA regulations, Dubai real estate laws, and project developments across major communities.
  • Utilized CRM tools and digital platforms (Bayut, Property Finder, Dubizzle) to manage leads, listings, and client communication.
  • Prepared tenancy contracts, sales agreements, and coordinated with legal and finance teams to ensure smooth transactions.
  • Consistently achieved and exceeded monthly sales targets and KPIs, contributing to overall team revenue growth.
  • Represented the company at property expos, client meetings, and promotional events to enhance brand presence and client engagement.

PROCESS EXPERT

Maersk Global Services India Pvt Limited
04.2018 - 09.2023
  • Acted as the primary point of contact for Swedish import and export customers, ensuring seamless coordination across supply chain functions.
  • Handled end-to-end shipment lifecycle for FCL and LCL cargo, from booking to final delivery, adhering to Maersk’s service standards.
  • Coordinated closely with Swedish inland haulage partners, terminal operations, and customs clearance teams to ensure timely cargo movement.
  • Monitored and managed documentation requirements including Bill of Lading issuance, import/export declarations, and invoicing.
  • Proactively communicated with clients on shipment status, delays, and solutions, ensuring a high level of customer satisfaction and transparency.
  • Used Maersk platforms like Salesforce, MyMaersk, and SAP to log customer interactions, track shipments, and resolve queries efficiently.
  • Collaborated with global counterparts and service centers to address escalations, optimize routing, and meet service KPIs.

Associate

ALTISOURCE INDIA PVT LTD
11.2016 - 03.2018
  • Managed end-to-end title processing tasks for U.S. real estate transactions, ensuring the delivery of clear and marketable titles.
  • Conducted title searches and examinations using public records, county databases, and third-party systems to identify liens, encumbrances, and ownership issues.
  • Prepared and reviewed title commitment reports, ensuring accuracy in legal descriptions, chain of title, and closing requirements.
  • Coordinated with title agents, underwriters, lenders, and county offices to resolve title issues, clear defects, and expedite closings.
  • Ensured compliance with U.S. title insurance regulations, lender requirements, and company SLAs for quality and turnaround time.
  • Maintained detailed documentation of title files and updated client systems throughout the title process lifecycle.
  • Delivered high-quality support for residential and commercial transactions, contributing to successful closings and customer satisfaction.
  • Worked in a deadline-driven, quality-sensitive environment requiring strong attention to detail and knowledge of U.S. title practices.

Manager

ALLIANCE GROUP – RECRUITMENT
06.2015 - 06.2016
  • Led end-to-end recruitment for BPO and call center operations, including voice, non-voice, technical support, and customer service roles.
  • Partnered with hiring managers to define staffing needs, job descriptions, and recruitment strategies tailored to client and project requirements.
  • Managed high-volume recruitment cycles, including sourcing, screening, interviewing, and onboarding of candidates across entry and mid-level roles.
  • Utilized multiple sourcing channels such as job portals (Naukri, Monster), social media, employee referrals, walk-ins, and campus hiring.
  • Conducted initial HR screening and coordinated technical/operations interviews, ensuring quick turnaround and quality hires.
  • Ensured compliance with hiring policies, background checks, and documentation processes for smooth onboarding.
  • Maintained recruitment metrics and reporting (TAT, offer-to-join ratio, attrition trends) to optimize hiring strategies.
  • Organized recruitment drives and job fairs, increasing candidate pipeline and brand presence in the talent market.
  • Collaborated with training and operations teams to ensure hiring goals were aligned with business ramp-up plans.

SR. PROCESS ASSOCIATE

TATA CONSULTANCY SERVICES
12.2012 - 05.2015
  • Supported Telstra customers and field technicians in provisioning and activating bundled telephone and internet services (ADSL/NBN).
  • Handled inbound calls and service requests related to new connections, relocations, service faults, and configuration support.
  • Coordinated real-time troubleshooting steps with technicians on-site to ensure smooth service installation and activation.
  • Assisted customers with modem setup, port testing, and resolving connectivity issues for broadband and VoIP services.
  • Managed order tracking and service provisioning through internal systems, ensuring minimal delay and accurate activation timelines.
  • Maintained high service quality by following Telstra’s standard operating procedures and ensuring compliance with telecom regulations.
  • Delivered support with a focus on technical accuracy, clear communication, and customer satisfaction across multiple time zones.
  • Consistently met performance KPIs including FCR (First Call Resolution), technical accuracy, AHT (Average Handling Time), and CSAT scores.

CCO

CONVERGYS INDIA SERVICES PRIVATE LTD
02.2011 - 10.2011
  • Provided frontline support to residential and business customers of Optus via inbound calls, email, and chat.
  • Handled service-related queries including mobile, broadband, NBN, billing, technical issues, and account updates.
  • Resolved complaints and service disruptions while maintaining a calm and professional tone under pressure.
  • Guided customers through troubleshooting steps for mobile and internet connectivity issues.
  • Educated customers about new plans, add-ons, and promotional offers, contributing to upsell targets.
  • Ensured data privacy compliance while updating and verifying customer information.
  • Met and exceeded key performance metrics such as customer satisfaction (CSAT), first call resolution (FCR), and average handling time (AHT).
  • Gained experience working across Australian time zones with a strong focus on customer satisfaction and cultural sensitivity.

Associate

WIPRO BPO
11.2009 - 01.2011
  • Delivered high-quality customer support for Singapore Airlines passengers via phone, email, and chat.
  • Assisted with flight bookings, cancellations, rescheduling, and seat selection.
  • Provided real-time information on flight status, baggage claims, loyalty programs (KrisFlyer), and travel policies.
  • Resolved customer queries efficiently while ensuring adherence to service level agreements (SLAs) and quality standards.
  • Maintained a high level of professionalism and empathy when handling escalations or irate customers.
  • Worked in a fast-paced, multicultural environment catering to global travelers, especially from Singapore and Southeast Asia.
  • Consistently achieved KPIs including customer satisfaction (CSAT), average handling time (AHT), and first call resolution (FCR).
  • Trained in airline reservation systems and customer interaction tools (e.g., Amadeus, Sabre, or similar platforms if applicable).

Education

Bachelor of Management Studies - Business Finance

K.J. Somaiya College of Arts And Commerce
Mumbai, India
10-2008

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation
  • Honest and ethical
  • Attention to detail
  • Problem-solving

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Gujarati
Advanced (C1)

Timeline

Real Estate Agent

Dream Roof Real Estate
02.2025 - Current

Property Consultant

Zeal Way Real Estate
02.2024 - 02.2025

PROCESS EXPERT

Maersk Global Services India Pvt Limited
04.2018 - 09.2023

Associate

ALTISOURCE INDIA PVT LTD
11.2016 - 03.2018

Manager

ALLIANCE GROUP – RECRUITMENT
06.2015 - 06.2016

SR. PROCESS ASSOCIATE

TATA CONSULTANCY SERVICES
12.2012 - 05.2015

CCO

CONVERGYS INDIA SERVICES PRIVATE LTD
02.2011 - 10.2011

Associate

WIPRO BPO
11.2009 - 01.2011

Bachelor of Management Studies - Business Finance

K.J. Somaiya College of Arts And Commerce

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Dhaval Vyas