Dhiraj Nirmal

• Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
• Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
• Onboarded and trained all incoming junior tech support specialists
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Documented faults and bugs for referral to development staff for use in updates.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Created user accounts and assigned permissions.
• Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Monitored system performance to identify potential issues.

Studied combine harvester ladder landing ,shields & latches