Dhiraj Gaikar
Six Sigma Black Belt Manager / Agile Coach
Summary
Experienced Agile/Lean Manager skillful in monitoring & managing business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness & high-level business acumen. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Decisive & analytical with ~9 year history of successful industry performance.
Overview
9
9
years of professional experience
2
2
Certificates
Work History
Manager
Tata Consultancy Service
04.2023 - Current
- Developed and implemented continuous improvement initiatives, driving positive change throughout the organization.
- Managed multiple simultaneous projects, ensuring effective resource allocation and prioritization of tasks based on business impact.
- Advised executives on scaling Agile practices across departments to increase organizational agility and responsiveness to change initiatives.
- Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings, conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
- Coached team members in Agile practices, promoting a culture of continuous improvement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted regular audits of process adherence, ensuring compliance with industry standards and best practices.
- Analyzed data trends to identify opportunities for cost reduction, leading to significant financial savings for the organization.
- Played a critical role in strategic planning initiatives as a subject matter expert on risk management principles.
Manager
Service lee technologies pvt ltd (Servify)
10.2020 - 03.2023
- Implementing project strategies and mentoring team for various ongoing or improve phase projects, Statistical process management
- Process restructuring on continuous basis on levels, Market research for potential clients and requirements, Root cause analysis Using various quality tools and statistical tools for improvement
- Working on various VOC and VOB, Executing DMAIC projects.
- Led cross-functional teams for process improvement projects, boosting overall company performance.
- Implemented Lean Six Sigma methodologies, resulting in significant improvements in product quality and customer satisfaction.
- Conducted root cause analysis on identified areas of concern, developing targeted action plans for resolution.
Senior Quality Analyst
5Paisa Capital Ltd (IIFL Group)
10.2017 - 10.2020
- Implementing project strategies and mentoring team for various ongoing or improve phase projects, Statistical process management
- Daily call monitoring and evaluation for Inbound and Outbound processes, TNA, SLA analysis and Training certification for New joinee or BTQ performer, Working on Escalation clients calls or cases Handling legal, grievance cases to increase customer satisfaction
- Working on 7 Quality Tools, Vendor management, Various Project management, Query resolutions for HNI clients, Verification on Research Report (Swing trader/smart investor) Take Necessary action against Research reports and Associate for Misselling of product, Trade life cycle and settlement
- Process restructuring on continuous basis on levels, Market research for potential clients and requirements, Cause effect analysis, Root cause analysis Using various quality tools and statistical tools for improvement Working on various VOC and VOB, Executing DMAIC projects Mentoring various ongoing projects / Root causes Daily/weekly reports using statistical tools/Advanced excel/Visio, Tableau.
Financial Analyst
XL DynamicsDesignation
10.2016 - 08.2017
- License verification (Loan Processor, Originator, Appraiser) Quality and Compliance CRM and MLO Mail Box Audit and Detail Review for External Communication and Documentation of Loan in System
- MiniTab V18
- Mail Audit (MBOX VIEW, ALL UNIT VIEW)
- Evaluated competitor data and statistics to develop business investment strategy and drive growth
- Collected information from banks, institutions and employers to assess applicant eligibility
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Business Analyst
ACS Group
05.2015 - 08.2016
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Education
MBA - Finance
08.2020
Bachelor of Engineering - Electronics & Tele Communication Engineering
03.2015
Diploma - Electronics & Tele Communication Engineering
04.2012
Skills
Six Sigma Black Belt (BB)
Professional Scrum Master (PSM)
Agile Methodologies / Scrum
MiniTab / Jira
Project Management
Vendor Management
Tableau / Visio
Statistical Process Management
Workflow Documentation
Microsoft Excel/ Advanced Excel
Certification
Lean Six Sigma Black Belt
Timeline
Professional Scrum Master
03-2024
Manager - Tata Consultancy Service
04.2023 - Current
Manager - Service lee technologies pvt ltd (Servify)
10.2020 - 03.2023
Lean Six Sigma Black Belt
08-2019
Senior Quality Analyst - 5Paisa Capital Ltd (IIFL Group)
10.2017 - 10.2020
Financial Analyst - XL DynamicsDesignation
10.2016 - 08.2017
Business Analyst - ACS Group
05.2015 - 08.2016
ITM University - ITM Business School - MBA, Finance
Pune University - Bachelor of Engineering, Electronics & Tele Communication Engineering
Government Polytechnic - Diploma, Electronics & Tele Communication Engineering
Projects
- DMAIC Projects : Number of product and process launch, Advisory Services ,Process Restructuring (Inbound / Outbound)
- Kaizen Projects for Continuous Process Improvement
- DMADV Projects : Peer to Peer Platform, International Device Insurance Plans
- Forex market
· Point of Percentage
· Calculation of point of percentage
· Types of Analysis
1. Technical Analysis—Line chart, Bar chart, Candle stick chart
2. Fundamental Analysis
Projects
Agile Way of Working: AGILE / DMAIC / DMADV Projects
DMAIC Projects: NPS, Recovery Improvement, AHT Reduction, Normalization Improvement, Repeat Reduction, Process Automation, Advisory Services ,Process Restructuring I/O Kaizen Projects for Continuous Process Improvement
DMADV Projects: Bot portal (Live Chat), Smart agent assistant tool, North america B2B, RPA