Diego Rodriguez
Mornington
Summary
Dynamic customer service professional with a proven track record in call center operations, issue resolution, and quality assurance. Expert in enhancing customer satisfaction through exceptional service and comprehensive product knowledge. Adept at training and mentoring teams, utilizing strong interpersonal skills to exceed customer expectations and drive outstanding results. Known for strong communication and problem-solving abilities, consistently surpassing productivity and quality targets in high-volume environments.
Overview
6
6
years of professional experience
Work History
Major League Baseball (MLB) Call Center Agent
Foundever El Salvador
2024.02 - 2024.06
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Chime Call Center Agent
Teleperformance El Salvador
2023.09 - 2024.01
- Addressed customer account discrepancies and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Restaurant Supervisor
Tumby's Pizza
2023.01 - 2023.04
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Information and Advice Call Center Agent
Ne Link Getcom. Avianca's Call Center.
2018.01 - 2018.12
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Responded to customer requests for products, services, and company information.
Education
University Degree - Public Relations And Communications
Universidad Francisco Gavidia (UFG)
El Salvador04.2023
Specialization Diploma - Human Talent Management And Skills Development
Universidad Francisco Gavidia (UFG)
El Salvador04.2023
High School Diploma -
Colegio Inmaculada Concepción
El Salvador11.2016
Skills
- Customer service expertise
- Communication
- Active listening and fast learning.
- Quality Assurance
- Issue resolution.
- Technical Support
- Training and mentoring
- Interpersonal Skills
- Proactivity
- Leadership
- Team Collaboration
- Adaptability
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Major League Baseball (MLB) Call Center Agent
Foundever El Salvador
2024.02 - 2024.06
Chime Call Center Agent
Teleperformance El Salvador
2023.09 - 2024.01
Restaurant Supervisor
Tumby's Pizza
2023.01 - 2023.04
Information and Advice Call Center Agent
Ne Link Getcom. Avianca's Call Center.
2018.01 - 2018.12
University Degree - Public Relations And Communications
Universidad Francisco Gavidia (UFG)
Specialization Diploma - Human Talent Management And Skills Development
Universidad Francisco Gavidia (UFG)
High School Diploma -
Colegio Inmaculada Concepción
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