Digambar Solanke
Student Success & Sales Operations Specialist
Pune
Summary
Experienced and goal-driven professional with over 5 years of expertise in B2B and B2C customer-facing roles, including a year in the EdTech sector at upGrad. Proven track record in outbound calling, student lifecycle management, ticket resolution, escalation handling, and team coordination. Adept at aligning operational execution with business KPIs and driving learner satisfaction. Seeking an internal transition to Manager – Admissions (Sales) to leverage cross-functional strengths in sales strategy, learner engagement, and people leadership within the upGrad Abroad team.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Associate – Student Success
upGrad Pvt Ltd
Pune
06.2024 - Current
- Conduct 60–80 daily outbound/inbound calls to assist learners in academic and operational queries
- Raise and resolve student tickets within CRM systems, ensuring adherence to SLAs
- Act as an escalation handler for complex student concerns, delivering prompt resolutions
- Mentor learners by guiding them in course progress, motivation, and engagement
- Coordinate with internal departments (academics, support, career teams) to streamline learner journeys
- Achieve high learner satisfaction and contribute to retention KPIs
Team Leader
Justdial Pvt Ltd
11.2019 - 11.2023
- Led a team of 10+ executives in B2B/B2C telesales and customer support
- Exceeded sales KPIs consistently by implementing structured call flows and feedback systems
- Trained new joiners on product knowledge, soft skills, and upselling techniques
- Resolved high-volume customer escalations and ensured quick TAT closures
- Enhanced team productivity through performance analysis, mentoring, and motivation
- Reduced attrition rates and boosted team morale with regular engagement initiatives
Education
Bachelor of Commerce -
Suryadatta College Of Management Information Research & Technology
Pune 01.2019 - 01.2022
Skills
- B2B & B2C Sales Calling
- Student Success & Lifecycle Management
- Escalation Handling
- Ticket Resolution & CRM Tools
- Learner Engagement & Retention
- Cross-functional Collaboration
- Team Leadership & Mentorship
- KPI Tracking & Reporting
- Communication & Time Management
- Upselling & Objection Handling
- Fast learner
- Positive attitude
- Time management
Personal Information
Nationality: Indian
Candidate Statement
Proven ability to handle student & customer journeys end-to-end across EdTech and service industries. Deep experience in daily calling, mentoring, ticket handling, and conflict resolution. Strong people management and coaching background from previous team leader role. Sales-oriented mindset with a service-first approach – ideal for admissions growth roles. Fully familiar with upGrad tools, SOPs, and learner expectations – ready for immediate impact.
Timeline
Associate – Student Success
upGrad Pvt Ltd
06.2024 - Current
Team Leader
Justdial Pvt Ltd
11.2019 - 11.2023
Bachelor of Commerce -
Suryadatta College Of Management Information Research & Technology
01.2019 - 01.2022
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