Dilip Shukla
Sales Manager In Retail With 11+ Years Of Experience
Mumbai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Commercial Operations Manager
Marks & Spencer Reliance India Pvt Ltd
Mumbai
06.2022 - Current
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Increased commercial sales revenue by developing and implementing strategic sales plans.
- Analyzed sales data and trends to identify areas for improvement, implementing necessary adjustments for optimal results.
- Provided exceptional customer service throughout the entire sales process, ensuring customer satisfaction from initial contact through post-sale follow-up efforts.
- Planned, coordinated, and implemented commercial sales functions and processes.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Managed a team, providing ongoing coaching and mentorship to drive individual performance and overall team success.
SM (Store Manager)
Bestseller India Pvt Ltd.( Jack & Jones, VERO MODA, ONLY)
Mumbai
12.2019 - 05.2022
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Complete store administration and ensure compliance with policies and procedures
- Delegating task to team member, so that they can learn and grow
- Taking individual staff performance review and sharing feedback so that they can improve
- Make sure that all SOP's are getting follow-up for store Visual set up
- Keep tracking and maintaining report on Weekly and monthly performance of Store and each staff
- Making report on top 20 article which are selling fast and also for slow mover
- Making report on weekly basis for category movement and sharing same with merchandiser to get product accordingly
- Sharing Feedback with merchandiser regarding what all product and category require at store.
SM (Store Manager)
Louis Philippe (Madura F&L)
Mumbai
10.2014 - 11.2019
- Complete store administration and ensure compliance with policies and procedures
- Ensure high levels of customer's satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Keep tracking on weekly and monthly performance of staff and store.
Store Manager
Mobile Exchange.
Surat
5 2013 - 9 2014
Assistant store manager
ESSAR Telecom Retail Ltd (The Mobile Store).
07.2010 - 04.2013
Education
MBA - Marketing
Welingkar Institute of Management
Mumbai 04.2012 - 05.2014
BBA -
Tilak Maharashtra University
Mumbai 06.2008 - 04.2011
Higher Secondary College -
M.C.S College
MumbaiS.S.C -
M.C.H. School
MumbaiSkills
- Data Analysis
Inventory Management
Administrative Management
Customer Service Management
KPI Tracking
Data Analysis
Personal Information
- Date of Birth: 06/01/1990
- Marital Status: Married
- Religion: HINDU
Timeline
Commercial Operations Manager
Marks & Spencer Reliance India Pvt Ltd
06.2022 - Current
SM (Store Manager)
Bestseller India Pvt Ltd.( Jack & Jones, VERO MODA, ONLY)
12.2019 - 05.2022
SM (Store Manager)
Louis Philippe (Madura F&L)
10.2014 - 11.2019
MBA - Marketing
Welingkar Institute of Management
04.2012 - 05.2014
Assistant store manager
ESSAR Telecom Retail Ltd (The Mobile Store).
07.2010 - 04.2013
BBA -
Tilak Maharashtra University
06.2008 - 04.2011
Store Manager
Mobile Exchange.
5 2013 - 9 2014
Higher Secondary College -
M.C.S College
S.S.C -
M.C.H. School
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