Dilip Kumar Pulligujjula
Hyderabad
Summary
As a technical support specialist, I am responsible for resolving staff and customer technological questions that need technical support. I use my knowledge of hardware, software, and network systems to troubleshoot and fix problems. I also provide training and guidance on how to use various technologies effectively and securely.
Overview
6
6
years of professional experience
Work History
Tech Support Specialist
Tech Mahindra
09.2023 - Current
- Handling escalation issues related to device functionality, app issues, feature issues of different mobile brands like iPhone, Samsung etc.
- Supporting front-end consumer units with tool issues by providing live support.
- Handling live AYS tickets whenever there are any tool issues.
- Follow-ups on AYS escalation tickets to provide timely resolution.
Associate
Wipro BPO
01.2019 - 02.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Gathering credentials and verify required information, Actively listened to the customer, taking their request for product or services.
Education
Bachelor of Engineering Technology - Computer Science Engineering
Kakatiya Institute of Technology And Science
Warangal, India2019
Diploma in Computer Engineering
Vemuganti Manohar Rao Polytechnic
Rampur, Warangal2016
Matriculation
Railway Mixed High School
Secunderabad, India2011
Skills
Hands on with tools : Salesforce Chatter, Connect Cases & Live Engage, AYS using ACSS
Type 40WPM
Customer communications, Multi-tasking, Computer proficiency Internet research Exceptional chat/email etiquette
Good written and communication skills
Additional Information
Address:-11-4-150/59/1, Saroornagar, Sri venkateshwara colony, Hyderabad, Telangana 500035.
Passport detail:-P7718715
Date of Birth:-11-10-1995
Gender:-Male.
Nationality:-Indian.
Marital Status:- Married.
Languages
Telugu
Advanced (C1)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Tech Support Specialist
Tech Mahindra
09.2023 - Current
Associate
Wipro BPO
01.2019 - 02.2022
Bachelor of Engineering Technology - Computer Science Engineering
Kakatiya Institute of Technology And Science
Diploma in Computer Engineering
Vemuganti Manohar Rao Polytechnic
Matriculation
Railway Mixed High School
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