Dinesh Padwal

• Manage and maintain over 300+ desktops and laptops, ensuring 99% uptime and optimal performance.
• Provided first-line support to end-users, addressing technical issues via phone, email, and in-person
• VIP and management support.
• Diagnosed and resolved hardware, software, and network problems.
• Installation windows (windows 10, windows 11).
• Configured and managed Windows updates, security patches, and feature releases
• Working with windows server 2012, 2016, 2019 and 2022.
• Installing and configure VMware.
• Installed, configured, and managed Hyper-V servers for virtualized environments
• Deployed and optimized virtual machines (VMs) for improved performance and resource allocation
• Configured virtual networks, switches, and storage for efficient VM operation
• Managed data backup and recovery operations using Veritas Backup Exec 22.2
• Successfully backed up server data to tape drives (LTO-6,LTO-7) ensuring 100% data recovery.
• Managed Active Directory, DNS, DHCP, Group Policies, and user account administration.
• Configured and managed Sophos XGS2100 Firewall including advanced security policies, NAT, VPNs, and traffic shaping.
• Implemented web/application filtering, intrusion prevention (IPS), and advanced threat protection (ATP) to secure the enterprise network.
• Configured site-to-site VPN and SSL VPN for secure remote access.
• Regularly updated firmware, applied security patches, and performed backup/restore of firewall configurations.

As an IT Executive at MOS UTILITY PVT. LTD., I was responsible for managing the company's IT infrastructure and ensuring its smooth operation. I worked closely with the IT team to implement new technologies and systems, as well as troubleshoot any technical issues that arose.

• Managed IT infrastructure and systems
• Implemented new technologies
• Troubleshot technical issues
• Collaborated with IT team

As a Computer Support Engineer at CODEICON IT SOLUTION Pvt. Ltd, I was responsible for providing technical support and troubleshooting for various computer systems, including Acer laptops. My role also involved managing and maintaining the company's network infrastructure, as well as installing and configuring software and hardware.

• Conducted regular maintenance of computer systems
• Assisted in setting up new network infrastructure
• Troubleshot and resolved technical issues for clients
• Installed and configured software and hardware

As a Desktop Engineer at THYMUS SOLUTION LIMITED in India from 2010 to 2011, I was responsible for maintaining and troubleshooting all desktop systems for the company. I also provided technical support to both internal and external clients, ensuring their systems were running efficiently and effectively.

• Managed and maintained desktop systems
• Provided technical support to clients
• Troubleshot hardware and software issues
• Ensured smooth functioning of all systems