DIPAK MAHATO
Retail Sales & Operation Manager
Pune
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Concept Manager
LANDMARK GROUP
05.2022 - Current
- Mentored junior staff members, fostering a collaborative environment that encouraged professional growth and innovation.
- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
- Enhanced customer experience by developing innovative concept strategies for product launches.
- Presented detailed reports to senior management outlining the success of implemented concepts, highlighting key performance metrics and providing recommendations for future initiatives.
- Established strong relationships with key stakeholders to ensure alignment on projected targets and objectives.
- Evaluated the success of implemented concepts by analyzing performance metrics, refining strategies as needed for continuous improvement.
Department Manager
Central - Future Group
03.2020 - 04.2022
- Store KPI Initiate Actions
- Ensure timely Stock replacement in the Department
- Strong SOP Follow Up
- Growth and Profitability
- Team Handling
- Customer Service Direct & Indirect
- Organizing BTL activities at the store level to boost up sales
- Coordinating with Team: Buying & Merchandise, Marketing, HR, IT and Logistics for smooth business operations
- Loss Prevention
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Team Leader
GAP - Arvind Lifestyle Brands Ltd.
06.2017 - 02.2020
- Created and implemented monthly KPI targets, driving team motivation and morale to achieve them
- Recruited and trained high-achieving sales teams, aiding company success against profit goals
- Used outstanding interpersonal and relationship building skills to develop and nurture productive, profitable client relations
- To ensure Store set target get achieved on a daily basis
- Maintaining the SOP (Standard Operating Procedure)
- Proactively resolve customer queries/complaints
- To ensure Timely receipt of allocated Stock, ensure all measure is taken to control Shrinkage, Ensure global count & perpetual inventory is followed
- Ensure that the visual merchandising and planogram guidelines are followed
- Escalating, channelizing and distributing responsibilities to the respective staffs for smooth operation
- Maximum utilization of manpower and preparing the team for next level and promotion.
CSD & Marketing Executive
Aditya Birla Fashion & Retail Ltd
12.2015 - 05.2017
- Need to fulfill the customer needs by providing them feasible solution
- CRM maintenance
- Service like alteration, home delivery, Gifting need to provide to delight customer
- To convert our casual customer into loyal customer
- Give satisfactory solution to customer quires
- Met schedule using excellent planning and coordination skills
- Prepared range of written communications, documents and reports
- Maximized customer engagement and satisfaction by delivering excellent customer service.
Education
MBA/PGDM( Marketing ) -
Pune University
B.B.A/ B.M.S( Management ) - undefined
Burdwan University
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Skills
Retail Operations
Coursescertifications
Diploma In Software Application
Personal Information
- Date of Birth: 07/28/89
- Gender: Male
- Marital Status: Married
Projects
How operation helps to grow the business in Pantaloons, 61 Days, To identify the areas of improvement in the store, provide feasible solution and implement the same & checked its effectiveness through survey. To maintain the whole operation of the store effectively so that sale target can be achieved. Checking the every department or every place of the entire store so that as per the SOP standard the operation should be done effectively and for promoting the brand they can put contests, ramp show or other event.
Timeline
Concept Manager
LANDMARK GROUP
05.2022 - Current
Department Manager
Central - Future Group
03.2020 - 04.2022
Team Leader
GAP - Arvind Lifestyle Brands Ltd.
06.2017 - 02.2020
CSD & Marketing Executive
Aditya Birla Fashion & Retail Ltd
12.2015 - 05.2017
MBA/PGDM( Marketing ) -
Pune University
B.B.A/ B.M.S( Management ) - undefined
Burdwan University
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