Dipanway Bhabuk
Sales Manager- Credit Cards & Payment Business
Pune
Summary
Total Experience 9.5 Years
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
1
1
Language
Work History
MANAGER, CREDIT CARDS & PAYMENT BUSINESS (7 Years)
HDFC BANK LIMITED
09.2018 - Current
- I am responsible for 34 Branch Target or 1 Cluster Target for Credit Cards
- Responsible for Hiring new employees
- Responsible for managing more than 3 sourcing Channels
- My Sales portfolio consists of more 8 products
- Products – All Cards, GI, LI, Assets, QR Codes, PoS Machines, CASA
- Achievements – I was awarded 15 times Best in various products with Certificates and Trophies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
KEY ACCOUNT MANAGER (1.5 Years)
MOBIKWIK
03.2017 - 09.2018
- Responsible for Hiring new employees
- Responsible for Acquisitions in an entire area (FnB and Restaurants)
- Handling Pre and Post generated Services
- Responsible for Any types of BTL level activities
- Interacting with clients for unresolved issues, analyzing and resolving problems
- Ensuring high-quality merchant experience, analyzing & enriching their satisfaction while adhering to the work processes
- Resolving issues of tie - up merchants, focusing on for achieving the targets, work-load balancing, back-up planning
- Responsible for Team productivity and the productivity of my team members. Teach them and track them for Incentives
Relationship Executive – Sales (1 Year)
INFO EDGE INDIA LIMITED
02.2016 - 02.2017
- Responsible for sales through Franchisee
- Responsible for Direct leads Handling and Closing
- Upselling and Cross Selling
- Pre and Post Sales Services
Education
MBA - Marketing
Pune Institute of Business Management
Pune, India 04.2001 -
Bachelor of Business Administration - Retail Operation
Sikkim Manipal University of Business Studies
Kolkata, India02-2014
+2 HSC - Combined Arts
BP Institution
Kolkata, India03-2011
SSC - General
APSS Institution
Kolkata, India04-2009
Skills
- Leadership & Employee Relations – 95 years of experience in Team Management Trained and mentored over 100 On Role and Off Roles Employees
- Human Resource Management / Building Teams – Recognizing right employees for the right job and for the right area is one of my most crucial job responsibilities and over the years
- Client/Customer Relationship Management
Team leadership
Strategic planning
Decision-making
Performance management
Time management
Staff development
Customer service
Business development
Workforce management
Relationship building
Timeline
MANAGER, CREDIT CARDS & PAYMENT BUSINESS (7 Years)
HDFC BANK LIMITED
09.2018 - Current
KEY ACCOUNT MANAGER (1.5 Years)
MOBIKWIK
03.2017 - 09.2018
Relationship Executive – Sales (1 Year)
INFO EDGE INDIA LIMITED
02.2016 - 02.2017
MBA - Marketing
Pune Institute of Business Management
04.2001 -
Bachelor of Business Administration - Retail Operation
Sikkim Manipal University of Business Studies
+2 HSC - Combined Arts
BP Institution
SSC - General
APSS Institution
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