Team Leader with more than 3 years of experience in Google AdWords (Ad Suggestions) with a track record of executing principle responsibilities. Effective at managing diverse team members to accomplish business goals.
Overview
11
11
years of professional experience
Work History
Team Lead
Cognizant
06.2021 - Current
Managed a team size of 28 members
Effective, efficient leader who is approachable and supportive towards the team
Managing the day-to-day operations with a team of agents and meet the required service levels, quality and productivity
Proficiency in using all relevant software tools: Google Docs, Microsoft Excel (basic and advanced) and Microsoft PowerPoint
Working closely with Google Managers to develop appropriate strategies for process improvement
Attrition and shrinkage management
Maintaining SLA target on a monthly basis to achieve desired KPIs including absenteeism and attrition within the team
Advance hands on experience with Google Spreadsheets
Business Reporting and Analytics
Leadership & Teamwork
Google AdWords(Ad Suggestions)
Data capture, curation and visualization
Training, performance monitoring and improvement
Client interaction and presentation.
SME (Acting Team Lead)
Cognizant
07.2019 - 05.2021
2 Years of experience as Acting Team Lead in Google AdWords (Ad Suggestions)
Managed a team size of 12 members
Managing the day-to-day operations with a team of agents and meet the required service levels, quality and productivity
Maintaining SLA target on a monthly basis to achieve desired KPIs including absenteeism and attrition within the team.
SME
Cognizant
07.2018 - 07.2019
1 Year of experience as SME in Google AdWords (Ad Suggestions)
Have trained new joiners in batch size of 8 to 15, groomed them and provide feedback to scale up performance
Handled project audits and involved in calibration session between MSP's
Played a critical role in training of new joiners and ramping the agents.
Senior Process Executive
Cognizant
03.2015 - 06.2018
Strong understanding of search ads and 3rd party advertising concepts
Strong understanding of Ad optimization and Keyword match types
Generating Quarterly, Monthly and Weekly business report & performing.
Process Executive
Genpact
02.2013 - 01.2015
Provide technical support to the registrants and troubleshoot technical issues
Work with internal and external resource to sort out the issue like website errors
Provide solution to manage online business or creating website domains
Interacting with clients and maintaining their accounts
Generating Quarterly, Monthly and Weekly business report & performing.
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