Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DIVYA MANAKAN

Summary

Team Leader with more than 3 years of experience in Google AdWords (Ad Suggestions) with a track record of executing principle responsibilities. Effective at managing diverse team members to accomplish business goals.

Overview

11
11
years of professional experience

Work History

Team Lead

Cognizant
06.2021 - Current
  • Managed a team size of 28 members
  • Effective, efficient leader who is approachable and supportive towards the team
  • Managing the day-to-day operations with a team of agents and meet the required service levels, quality and productivity
  • Proficiency in using all relevant software tools: Google Docs, Microsoft Excel (basic and advanced) and Microsoft PowerPoint
  • Working closely with Google Managers to develop appropriate strategies for process improvement
  • Attrition and shrinkage management
  • Maintaining SLA target on a monthly basis to achieve desired KPIs including absenteeism and attrition within the team
  • Advance hands on experience with Google Spreadsheets
  • Business Reporting and Analytics
  • Leadership & Teamwork
  • Google AdWords(Ad Suggestions)
  • Data capture, curation and visualization
  • Training, performance monitoring and improvement
  • Client interaction and presentation.

SME (Acting Team Lead)

Cognizant
07.2019 - 05.2021
  • 2 Years of experience as Acting Team Lead in Google AdWords (Ad Suggestions)
  • Managed a team size of 12 members
  • Managing the day-to-day operations with a team of agents and meet the required service levels, quality and productivity
  • Maintaining SLA target on a monthly basis to achieve desired KPIs including absenteeism and attrition within the team.

SME

Cognizant
07.2018 - 07.2019
  • 1 Year of experience as SME in Google AdWords (Ad Suggestions)
  • Have trained new joiners in batch size of 8 to 15, groomed them and provide feedback to scale up performance
  • Handled project audits and involved in calibration session between MSP's
  • Played a critical role in training of new joiners and ramping the agents.

Senior Process Executive

Cognizant
03.2015 - 06.2018
  • Strong understanding of search ads and 3rd party advertising concepts
  • Strong understanding of Ad optimization and Keyword match types
  • Generating Quarterly, Monthly and Weekly business report & performing.

Process Executive

Genpact
02.2013 - 01.2015
  • Provide technical support to the registrants and troubleshoot technical issues
  • Work with internal and external resource to sort out the issue like website errors
  • Provide solution to manage online business or creating website domains
  • Interacting with clients and maintaining their accounts
  • Generating Quarterly, Monthly and Weekly business report & performing.

Education

Bachelor of Information and Technology -

NIET (JNTUH)
01.2011

Skills

  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement

Languages

English
Hindi
Telugu

Timeline

Team Lead

Cognizant
06.2021 - Current

SME (Acting Team Lead)

Cognizant
07.2019 - 05.2021

SME

Cognizant
07.2018 - 07.2019

Senior Process Executive

Cognizant
03.2015 - 06.2018

Process Executive

Genpact
02.2013 - 01.2015

Bachelor of Information and Technology -

NIET (JNTUH)
DIVYA MANAKAN