Dnyaneshwar V Mustapure

• Analyzed business requirements, gathered detailed specifications, and performed gap analysis for Salesforce implementation.
• Developed custom Salesforce applications using Visualforce pages, Apex triggers, validation rules, custom objects, web services, tabs, reports, and dashboards to meet business needs.
• Designed and implemented approval processes, and created visual flows to automate various business workflows.
• Created and maintained user interfaces, page layouts, tabs, custom fields, custom objects, and validation rules to improve user experience and system functionality.
• Worked with business and technical teams to integrate Salesforce with other systems, utilizing SOAP API and outbound messaging for seamless data exchange.
• Collaborated with cross-functional teams to integrate Salesforce with in-house deal applications, ensuring a smooth data flow across platforms.
  Provided functional and technical guidance to project leadership, ensuring best practices and standards for Salesforce implementation.
• Led the migration of contacts, leads, contracts, and accounts from legacy systems to Salesforce, ensuring data integrity and proper mapping.
• Translated complex business processes into Salesforce solutions by creating custom objects, lookup relationships, and master-detail relationships to enhance system functionality and support business operations.

• Conducted a comprehensive business requirements analysis, gathered functional requirements, and performed a detailed gap analysis to determine and document variances between business needs and current system capabilities.
• Collaborated with stakeholders to gather and document functional requirements, testing scenarios, and user stories for the implementation of Salesforce Data Cloud, Sales Cloud, Service Cloud, and Marketing Cloud.
• Translated process information, client wish lists, and Salesforce standard functionalities into a requirements traceability matrix to guide the development team through the build phase.
• Worked closely with various business user groups, analyzing both business and technical requirements to align Salesforce solutions with organizational needs.
• Designed customized solutions by modifying Salesforce standard objects, ensuring alignment with business processes, and user requirements.
• Led the design and implementation of business processes, partnering with Salesforce consultants to configure, customize, and provision users, while overseeing data migration, report/dashboard design, and system administration.
• Designed and mapped business processes, ensuring Salesforce solutions met client-specific needs, and collaborating with teams to validate the final configuration.
• Performed ad hoc analytics, administration, and configuration of Salesforce.com systems, ensuring the platform remained aligned with business objectives, and delivered value.
• Managed project timelines, communicated progress to stakeholders, and ensured that solutions met deadlines, budgets, and business requirements.

• Developed program management plans, estimates, baseline costs, and budgets using Agile and Waterfall methods.
• Gathered functional and technical requirements; managed timelines, status reports, progress tracking, and issues/risk lists.
• Maintained execution logs for risks, actions, issues, decisions, cost variance, schedules, and meeting minutes.
• Collected project metrics, maintained RAID logs, and ensured deliverables met budget and schedule constraints.
• Oversaw program and project governance, including status tracking, budget tracking at the CIO level, and PER audits.
• Achieved 15% cost savings on a GBP 18.6M program through PM best practices; refined PM methodology with new procedures and templates.

• Gathered detailed project requirements, initiated Salesforce projects, and coordinated resources, ensuring alignment with the AVM/Cost Model for efficient solution pricing.
• Collaborated with Service Delivery Managers (SDMs) and Lines of Services teams for the finalization of quotes and proposals for Salesforce implementations.
• Acted as the primary point of contact for communication between Project Directors, SDMs, and internal stakeholders, ensuring smooth project flow, and timely updates.
• Developed and maintained comprehensive project management plans, ensuring that Salesforce projects were delivered according to baseline scope, cost, and schedule.
• Promoted Salesforce project management best practices within the Global Service Delivery team, ensuring consistent project execution standards.
• Led high-profile Salesforce projects, including overseeing a team that developed a strategic blueprint for migrating 500 servers, optimizing cloud services, and system architecture.
• Conducted audits on historical project records, established and enforced enterprise standards, and designed process frameworks for inventory management and delivery, ensuring alignment with Salesforce system requirements.

• Ensured project charters, goals, and objectives were clearly defined and met
• Updated project plans weekly and participated in quality management
• Provided standardized templates to project managers for risk management
• Managed resource allocation and financial oversight.

• Collaborated closely with Project Managers to gather requirements & document project process flows
• Presented dashboard reports to Senior Management Teams, providing transparent insights into project progress
• Managed resource allocation and utilization, ensuring efficient project execution
• Conducted project audits to ensure compliance with customer requirements and uphold quality standards.