Dnyansagar Patil
Thane
Summary
Over 15 years of experience in the industry
Specialized in Order-to-Cash (OTC) processes
Proven expertise in client management and team management
Advanced skills in MS Excel, including VBA for automation and efficiency
With over 15 years of experience in Order-to-Cash (OTC), I currently serve as Deputy Manager at WNS. My expertise spans across client management, team leadership, and process optimization. I have a proven track record of driving efficiency and enhancing service delivery through a combination of strategic planning and hands-on execution. Additionally, I am proficient in MS Excel, including VBA, which I leverage to create automated solutions that streamline operations and improve accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deputy Manager
WNS Global Services Pvt. Ltd.
04.2021 - Current
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant Manager
WNS Global Services Pvt. Ltd.
04.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
Lead Associate (SME)
WNS Global Services Pvt. Ltd.
10.2014 - 04.2019
- Leading Off Site treasury team
- Processing Auto cash load in ERP for cheque & Credit Card receipts
- Creating manual receipts in ERP for cash received through Bank transfers
- Preparing Daily reconciliation for Cheque, Credit Cards & Bank Transfers cash loads
- Applying cash against respective invoices in ERP
- Handling Cash application queries and providing assistance for clearing cash to Juniors
- Leading weekly client calls to address any process challenges with On-site Supervisor
- Providing process training to new Joiners
- Extracting and formatting various weekly reports for sharing with internal stakeholders
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Presented project updates to senior leadership regularly, highlighting successes as well as potential risks or challenges faced during execution stages.
- Implemented innovative solutions to overcome project challenges, maintaining timelines without compromising quality.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Spearheaded process improvement initiatives, leading to greater operational efficiency and cost savings.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Sr. Associate
WNS Global Services Pvt. Ltd.
09.2011 - 09.2014
- Apply cash received from customers through cheques and Bank transfers
- Sending weekly follow-up emails to customer relationship officers for remittance details for clearing unapplied cash
- Creating and formatting Daily unapplied cash report for tracking unapplied cash
- Reviewing the premium finance contracts received from finance companies
- Resolving discrepancies or payment queries related to Premium finance contracts
- Post review of premium finance contracts, creating Credit Memos & Debit Memos in ERP
- Applying cash received from premium finance companies against respective contracts
- Handling queries received through tickets on CRM-OD
- Discussing process challenges with On-Site Supervisor over weekly call
Sr. Accounts Officer
Q & Q Research Insights
04.2010 - 09.2011
- Preparing and dispatching customer Invoices for PAN India
- Following up with Customers for Overdue Invoices
- Tracking incoming payments and applying cash to respective invoices
- Registering vendor invoices in ERP
- Releasing vendor payments when due
- Maintaining daily staff attendance and leave records for PAN India
- Preparing Monthly payroll file for PAN India
- Processing Monthly salary payout for PAN India
- Preparing and releasing Salary slips in MS Excel for PAN India
- Assisting in Finalization of Accounts
- Handling customer & Vendor Queries
- Scrutinising and approving travel vouchers received from operations team for business trips
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Collaborated with external auditors for smooth completion of annual audits, ensuring compliance with accounting standards and regulations.
- Assisted management in making informed decisions by generating ad-hoc financial reports upon request.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Accounts Assistant
Q & Q Research Insights
08.2009 - 03.2010
- Booking Invoices in ERP
- Processing Journal entries in ERP for both Accounts Receivable & Accounts Payable transactions
- Maintaining Daily attendance for Mumbai region
- Booking travel tickets for operations team for business trips
- Visiting Banks for depositing cash/cheques
- Secured promotion from Accounts Assistant to Sr
- Accounts Officer within 10 months of joining the organisation
- Worked on a Project to standardize Invoice creation with the help of MS Excel
- Worked on green project of providing e-Payslips to PAN India staff
- Developed an Excel VBA tool to generate pdf copies of Payslips within a span of few minutes for more than 100 employees across India
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Education
Bachelor of Commerce - Accounting
Mumbai University
Mumbai, India03-2007
Skills
- Operations Management
- Decision-making capabilities
- Business Analysis and Reporting
- Workload Management
- Team motivation
- Staff Management, Training and Development
- Employee performance evaluation
- Idea Development and Brainstorming
- Recruiting and interviewing
- Microsoft Office expertise
Accomplishments
- Promoted to Lead Associate from Sr. Associate
- Promoted to Assistant Manager from Lead Associate
- Promoted to Deputy Manager from Assistant Manager
- Developed a VBA tool to prepare an Excel-based daily Bank Journal posting in Oracle referring bank statements, saving around 1 hour of manual effort daily
- Developed a VBA-based tool to prepare Inter-company reconciliations for more than 150+ inter-company relations
- Developed a VBA-based tool to create auto service requests on CRM OD (Oracle) workflow and generate emails
- Developed a VBA-based tool to auto-match invoices against the cash received from customers to reduce manual efforts required for research
- Successfully completed the Kaizen (lean) certification project by streamlining the Premium Finance (cash application) process by standardizing the process steps and gaining efficiency
- Completed green belt six sigma certification by completing the cash application project by achieving a 20% reduction in average unapplied cash
- Worked on several VBA projects for streamlining various processes
Certification
- Lean Six Sigma Green Belt Certification (LSSGB) - WNS Global Services Pvt. Ltd.
Languages
English
Upper intermediate (B2)
Timeline
Deputy Manager
WNS Global Services Pvt. Ltd.
04.2021 - Current
Assistant Manager
WNS Global Services Pvt. Ltd.
04.2019 - 03.2021
Lead Associate (SME)
WNS Global Services Pvt. Ltd.
10.2014 - 04.2019
Sr. Associate
WNS Global Services Pvt. Ltd.
09.2011 - 09.2014
Sr. Accounts Officer
Q & Q Research Insights
04.2010 - 09.2011
Accounts Assistant
Q & Q Research Insights
08.2009 - 03.2010
- Lean Six Sigma Green Belt Certification (LSSGB) - WNS Global Services Pvt. Ltd.
Bachelor of Commerce - Accounting
Mumbai University
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