DOLLY JAIN
Kalyan
Summary
Client Servicing and Marketing professional with 10+ years of experience in building client relationships and business development. Proven ability to manage multiple accounts, drive client retention and growth, identify new business and upsell opportunities, and deliver tailored solutions aligned with client objectives.
Overview
14
14
years of professional experience
Work History
Asst. Lead - Client Relations
Impact Research & Measurement Pvt Ltd
Mumbai
02.2021 - Current
- Lead and mentor the CRM team, providing training and guidance to ensure effective account management, quality service delivery, and strong client engagement.
- Supervise and manage 120+ key customer accounts, serving as the primary client contact and driving satisfaction, retention, and long-term relationships through proactive account management and timely issue resolution.
- Drive upselling and cross-selling within existing accounts by identifying business opportunities and recommending solutions aligned with client requirements.
- Advise clients on PR & Marketing strategies, recommending tailored media monitoring, PR measurement, media intelligence, and media analysis solutions.
- Conduct client and PR agency onboarding/ training, enabling users to effectively leverage the media monitoring platform and generate actionable media coverage reports.
- Collaborate with Sales, Operations, Technical, Research, and Support teams to resolve client requirements, manage escalations, and deliver seamless solutions.
PR & Marketing Consultant
R Friction Entertainment
Kalyan
11.2017 - 03.2020
- Handling PR, Marketing and Social Media handles for upcoming events and creating awareness in the digital platform through the latest trends.
- Approached new clients to associate with the events organized by the company and creating pitches to present clients for sponsorship and Brand associations.
- Deliver presentations and briefings to senior teams and incorporate changes into project workflows and developed & monitored strategies to successfully deliver event needs.
Manager - Client Servicing & Marketing
Highland Media Publishers Pvt Ltd
Mumbai
10.2016 - 07.2017
- Strategized and implemented new ideas for brand development, marketing initiatives, and advertisement sales for the magazine named CONSTRUCTION OPPORTUNITIES.
- Lead a team and worked closely with them to ensure that the individual target set is achieved and generate revenue by way of selling advertising space for all publications & the digital media of the company.
- Meet with clients, create pitch presentations and attend events/conferences/exhibitions on behalf of the company
Head - Business Development
Music, Culture & Arts
Mumbai
06.2016 - 09.2016
- Developed engaging content for promotional materials, enhancing brand visibility and audience engagement.
- Coordinated sponsorship opportunities by reaching out to potential partners and securing funding for the company and created proposals and email content for pitching the clients.
- Being part of the execution of events to ensure smooth flow in the work.
Content Writer & Event Manager - Part-time
Grandiose Events
Mumbai
06.2015 - 12.2015
- Developed engaging content for event marketing campaigns and promotional materials.
- Collaborated with design teams to create visually appealing content layouts.
- Handled Sponsorship and sales department for the company and curated tailored proposals and mail content for pitching the clients.
Content Writer & Business Developer - Part-Time
Vindreamz
Kalyan
04.2013 - 04.2014
- Managed social media accounts for clients, enhancing online presence and engagement.
- Acquired new clients through targeted outreach and networking efforts for the company interested in Digital Marketing, Creative Artwork, Branding Solutions, and Website Development.
Event Manager Intern
3HD Media
Mumbai
04.2012 - 05.2012
- Handling PR, Marketing, and Sponsorship, Event concept & execution and coordinated with vendors to ensure timely delivery of materials for events.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
Education
Bachelor of Mass Media (BMM) -
Birla College, Kalyan
01-2014
HSC - Science
Birla College, Kalyan
01-2011
Master of Arts - Entertainment, Media & Advertising (M.A.EMA)
K.C. College
Churchgate, Mumbai01-2016
Skills
- Client Relationship Management
- Multi-Account Management
- Business Development & Upselling Strategies
- Media Research & Analysis
- PR Measurement
- Team Leadership
- Negotiation Skills
- Crisis Management
Languages
English, Hindi, Marathi, Marvadi, Gujarati
Timeline
Asst. Lead - Client Relations
Impact Research & Measurement Pvt Ltd
02.2021 - Current
PR & Marketing Consultant
R Friction Entertainment
11.2017 - 03.2020
Manager - Client Servicing & Marketing
Highland Media Publishers Pvt Ltd
10.2016 - 07.2017
Head - Business Development
Music, Culture & Arts
06.2016 - 09.2016
Content Writer & Event Manager - Part-time
Grandiose Events
06.2015 - 12.2015
Content Writer & Business Developer - Part-Time
Vindreamz
04.2013 - 04.2014
Event Manager Intern
3HD Media
04.2012 - 05.2012
Bachelor of Mass Media (BMM) -
Birla College, Kalyan
HSC - Science
Birla College, Kalyan
Master of Arts - Entertainment, Media & Advertising (M.A.EMA)
K.C. College