Drawing and Arts
Dr.Jagdeep Kaur Minhas
BHMS, MD, Team Lead at reputed Us Healthcare firm
Nanded
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
15
15
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Team Lead at a US Healthcare Firm
MRO
04.2018 - Current
- Worked in Registry (Americal College of Rheumatology & Americal Urology Associates) domain - for 2 years (2018 to 2020) as s Senior Clinical Research Analyst and helped the Customers in improving their performance to submit data to CMS via medical coding, writing the clinical data in technical language via tools
- Working in Payer Domain for 4 years (2020 till date) with NCQA approved HEDIS measures, medical coding.
- Helping the Customer improve in the HEDIS measure performance by providing clinical outputs regarding the data sent to them..
- Evaluated PAYER (CareFirst) needs on a regular basis and provided solutions to drive the product and improve on services.
- Helped in onboarding of new Payers by understanding their needs and providing them with solutions.
- Developed and maintained effective relationships with key stakeholders(Internal and external) to better understand their needs and expectations for a smoother process flow.
- Implemented process improvements(Automation) in the Payer that led to reduced turnaround times for critical tasks without compromising quality.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Worked as a key member in Data Aggregator Validation (DAV) Audit for last 3 years -played a key role from the clinical team and helped in passing the Audit for 3 successful years.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Conducted regular reviews of clinical operations and identified areas for improvement.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Built strong relationships with customers through positive attitude and attentive response.
- Created and managed project plans, timelines and budgets.
- Directed and supervised team of 6 members engaged Payer Domain and Clinical development.
- Championed continuous improvement initiatives like Automation that resulted in optimized processes leading to cost savings for the organization.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Took training for Cross-functional teams to make understand the customer requirement.
Senior Health Counsultant
Dr Batras Positive Health Care Homeopathy Clinics
04.2011 - 03.2018
- Worked as a Senior Health Consultant for 8 years
- promoted Clinical business by registering new patients for long term plans and provide them effective services as per their needs.
- Worked on providing specialty Aesthetic services for Hair and Skin like Mesotherapy, Hair Transplant, Skin peelings, Hair Extensions, Wigs.
- Improved patient outcomes by developing and implementing customized health programs tailored to individual needs.
- Cultivated a positive work environment by promoting a culture of open communication, collaboration, and mutual support among team members.
- Handled a Patient base of 850 where i provided health care services to patient for Hair, Skin, Common cold, Pediatric services etc.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Increased Patient satisfaction by providing personalized support, resources, and timely follow-ups on progress.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Senior Customer Service Executive
Mphasis An Hp Company
01.2009 - 03.2011
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Worked for TD credit card process. Joined as a trainee and was promoted to production floor on first day of calls.
- Won employee of the month 5 times. Was considered as the best sales agent for the process.
- Used to report to Team lead about quality of work done by the team.
- Was promoted to Senior CSE role through internal IJP based on performance.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Education
M.D. - Homeopathic Pediatrics
D.K.M.M.HMC AURANGABAD
Aurangabad, India 04.2001 -
BHMS - Medical
S.M.P.S.K. HMC NANDED
Nanded 04.2001 -
High School Diploma -
Science College Nanded
Nanded, India 04.2001 -
High School Diploma -
Gyan Mata Vidya Vihar Convent School
Nanded 04.2001 -
Skills
- Team handling
- Leadership qualities
- Thoughtful Decision-Making
- Task Prioritization
- Program Evaluation
- Key Performance Indicators
- Professional Demeanor
- Effective Communication
- Daily workflow improvement
- Project Planning
- Teamwork and Collaboration
- Team training for improvement of skills
Accomplishments
- WON STATE LEVEL SCIENCE COMPETETION IN 11 STD.
- WON THE DISTRICT LEVEL SCIENCE QUIZ IN H.S.C HELD IN NANDED.
- UNIVERSITY TOPPER IN First Yr B.H.M.S.
- STOOD FIRST IN THE POST GRADUATE DIPLOMA IN CLINICAL RESARCH FROM ALTAIR UNIVERSITY OF CLINICAL RESARCH, MUMBAI
- FIRST DOCTOR TO BE TRAINED FOR MESOTHERAPY PROCEDURE IN PUNE WITH DR BATRAS.
- RECEIVED CERTIFICATES FOR SUCCESSFUL CURED CASES MONTH BY MONTH IN DR BATRAS.
- WAS AWARDED EMPLOYEE OF THE MONTH AND QUARTER AT MRO DUE TO HANDLING AN ESCALATED REGISTRY AND COMPLETING THE TASKS BEFORE DEADLINE.
- WORKED AS A KEY PARTICIPANT IN DAV(DATA AGREGATOR AUDIT) FOR PAYER FOR 3 CONSECUTIVE YEARS AND GAINED APPRECIATION FOR THE SAME.,
- KNOWN ACROSS TEAMS FOR MY CLINICAL ABILITIES AND TEAM MANAGEMNT SKILLS.
Additional Information
- Active Participant in School/College Functions.
- Worked as a Cultural secretary in Graduation & Post Graduation.
- Participated in state level volleyball matches in school.
- Represented school team as a captain for District level basket ball.
- Attended many National Homoeopathic seminars.
- Appointed as School Captain and College Head girl - Held various events in School and college
- Won many Debate competitions in School and college.
- Did Post Graduate Diploma in Clinical Research from Altair University of Clinical Research, Mumbai in 2008 and passed with 82% as a topper
Certification
Post Graduate Diploma in Clincal research from altair University Mumbai scored 82 %
Interests
Music
Cooking New dishes
Timeline
Training in Medical Coding from Sai HCC Pune
06-2023
Team Lead at a US Healthcare Firm
MRO
04.2018 - Current
Senior Health Counsultant
Dr Batras Positive Health Care Homeopathy Clinics
04.2011 - 03.2018
Senior Customer Service Executive
Mphasis An Hp Company
01.2009 - 03.2011
Post Graduate Diploma in Clincal research from altair University Mumbai scored 82 %
06-2008
M.D. - Homeopathic Pediatrics
D.K.M.M.HMC AURANGABAD
04.2001 -
BHMS - Medical
S.M.P.S.K. HMC NANDED
04.2001 -
High School Diploma -
Science College Nanded
04.2001 -
High School Diploma -
Gyan Mata Vidya Vihar Convent School
04.2001 -
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