Durga Nirale

• Managed customer account opening, KYC verification, and document compliance for retail banking transactions.
• Assisted clients with account servicing, fund transfers, and routine branch banking requests.
• Resolved customer queries promptly, maintaining service quality across daily banking interactions.

Processed cash deposits, withdrawals, and cheque handling with accuracy and policy adherence.

• Cross-sold savings accounts, fixed deposits, and card products aligned with customer needs.
• Coordinated with operations teams to complete loan documentation and account maintenance tasks.
• Ensured AML, KYC, and regulatory requirements were followed during customer onboarding.
• Built strong customer relationships through consistent follow-up and personalized banking support.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.