Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Bhushan Bornare

Senior Implementation Consultant
Pune

Summary

Experienced Senior Implementation Consultant with 6.5+ years of proven expertise in delivering tailored solutions to 200+ global clients in E-commerce Channel Management, Warehousing, Logistics, and Omnichannel solutions for the Retail Sector. Specialized in implementing SaaS OMS, WMS, Parcel Tracking, and Client Management Portal Products. Consistently honored as a top performer, receiving awards for three consecutive years, and recognized for receiving impressive customer feedback on successful implementations.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Senior Implementation Consultant

Anchanto
08.2022 - Current
  • Implementation manager for UK, USA, Middle East regions.
  • Collaborated with internal and external stakeholders to develop a Minimum Viable Product (MVP) OMS & WMS solution to meet the market demands of the European region.
  • Performed implementations of O2O, Omnichannel, ecommerce channel management, and WMS solutions for both B2B and B2C businesses.
  • Supported presales activities including RFP submissions, solutioning, and conducting POCs with potential clients
  • Managed and trained teams to expand local presence in APAC, France, and Middle East regions
  • Led the initiative to digitize the implementation and training processes, aiming to reduce both implementation time and costs
  • Collaborated with cross-functional teams to create implementation SOPs for off-the-shelf and customized SaaS solution projects.
  • Played key role in managing churn risk projects, achieving a 95% retention rate
  • Worked with customer success function to reduce knowledge ticket volume by 70%

Product Consultant

Anchanto
05.2018 - 07.2022
  • Leading onsite and remote implementation and customer onboarding across APAC, Middle East, and Oceania regions.
  • Driving end-to-end implementation from project kick-off, outlining implementation plans, conducting product trainings, data migration, and system configurations.
  • Providing post-implementation support and conducting follow-up assessments to ensure long-term product adoption and success.
  • Performing user acceptance test for new features and custom solutions developed for clients.
  • Collaborated with sales teams to support pre-sales activities such as requirement assessment, product demonstrations, proof of concept, gap analysis, and solutioning.
  • Substantially contributed to creating training documents, operational user manuals, and support FAQs for OMS & WMS, and led its localization initiatives at Anchanto.
  • Conducted product webinars with marketing teams for new potential business prospects.
  • Played a significant role in the product development of the new version of WMS 3.0 until its launch.

Management Trainee

Anchanto
11.2017 - 04.2018
  • Provided post go-live support to newly onboarded clients, addressing general product queries, technical issues, and assisting with requests for system configuration changes.
  • Shadowed onsite and remote client implementations to understand the end-to-end implementation cycle, system configurations, and client onboarding procedures.
  • Conducted pre-sales demos for prospects and new business leads.

Summer Internship

Everest Industries Ltd
05.2016 - 07.2016
  • Worked in the Production Planning and Inventory Control department to gain hands-on experience with current practices and processes.
  • Performed historical data analysis of production plans against the sales order trend to identify slow-moving sizes using SAP.
  • Proposed a solution for inventory reduction by implementing changes in sales ordering processes, which was appreciated by the plant head and implemented across all Indian facilities.

Education

MBA in Operations Management -

Pune University
04.2001 -

Bachelor of Mechanical Engineering -

Pune University
04.2001 -

Diploma in Mechanical Engineering -

Mumbai University
04.2001 -

Skills

    Software Implementation & configuration

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Additional Information

AWARDED AS MOST VALUABLE BUSINESS PLAYER IN ANCHANTO | 2022: I was recognized and received an award for the exceptional support provided to the sales team in acquiring deals. This was achieved through conducting over 150 product demos annually, achieving a 90% conversion rate in Proof of Concepts (POCs), and receiving exceptional feedback from customers for the support provided.

Timeline

Senior Implementation Consultant

Anchanto
08.2022 - Current

Product Consultant

Anchanto
05.2018 - 07.2022

Management Trainee

Anchanto
11.2017 - 04.2018

Summer Internship

Everest Industries Ltd
05.2016 - 07.2016

MBA in Operations Management -

Pune University
04.2001 -

Bachelor of Mechanical Engineering -

Pune University
04.2001 -

Diploma in Mechanical Engineering -

Mumbai University
04.2001 -

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Bhushan BornareSenior Implementation Consultant