Ejaz Shaikh

• To enhance brand awareness, employ variety of marketing materials such as brochures, leaflets, pamphlets, flyers, folders, advertisements, circulars, catalogues, and instruction manuals during onboarding of new guests.
• We aim to stimulate purchasing interest by offering welcoming onboard raffle, with cabin drops for each guest.
• We celebrate our guests' personal milestones by distributing $100 gift cards to those commemorating birthdays, anniversaries, or graduations
• To express our gratitude and create memorable experience, we send personalized thank you notes accompanied by $100 gift card to all Bellarri collectors and visitors, ensuring they feel valued and appreciated.
• Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
• Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
• Coordinated special events such as trunk shows or sale promotions in-store, attracting new clientele and increasing foot traffic within establishment.
• Educated customers on proper care and maintenance of fine jewelry pieces, extending life of their investments.
• Assisted with inventory management, maintaining accurate records of stock levels and ensuring proper display of merchandise.
• Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
• Informed customers of current store promotions to encourage additional sales purchases.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Informed customers of upcoming promotions.

Activating restaurants with integration and testing if required.

On-Boarding Tool queue management.

Communicating with restaurants via emails (ZenDesk), Phone coordinating activation.

Communicating with internal and external stakeholders.

Maintaining menu integrity.

Collaborating with Menu Management Specialists for menu launches of Ordering Platforms.

Interacting with external entities such as restaurants, ordering platforms, and Point of Sale (POS) team.

Internal Task: Assisting with On-boarding new store ,Co-originating with Engineering Team and API Coordinators.

Working on different modes of communication with app users including
Jeera, zendesk and Slack.

Providing expert knowledge, exceptional customer service, and sales support for luxury watches.

Product Knowledge: Demonstrating in-depth knowledge of luxury watch brands, models, features, materials, and craftsmanship. Being well-versed in history and technical aspects of various watch collections.

Customer Engagement: Interacting with customers in a professional and courteous manner, understanding their preferences, and providing personalized recommendations based on their tastes and needs.

Sales and Up-selling: Assisting customers in selecting right luxury watch and driving sales by up-selling or cross-selling complementary products or accessories.

Customer Education: Educating customers about unique features, functionalities, and benefits of luxury watches, helping them make informed purchasing decisions.

Merchandising: Participating in visual merchandising efforts to showcase luxury watches effectively and create appealing shopping environment.

After-Sales Support: Providing post-purchase support, including assistance with warranty registration and maintenance advise.

Events and Promotions : Assisting with luxury watch events, product launches, and promotional activities to attract potential customers and create brand awareness.

Inventory Management : Monitoring luxury watch inventory levels and ensuring accurate records to avoid stock-outs or overstock situations.

Performing multitask with additional duty (Vessel safety)

Provide first level technical assistance via phone and electronically.

Log all incidents and requests in ITSM tool (Service now) / JIRA.
Manage outages and work to get resolution within defined SLA as per priority matrix
Identify and escalate situations requiring urgent attention.
Act as a single point of contact for users.
Follow up with end users to provide status updates as per Service Level guidelines.
Work with vendor directly to resolve issues.
Troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Exchange Server, Microsoft Active Directory User Management, Citrix etc.
Remotely accessing hardware or software for clients to make changes and fix problems.

Undertake Knowledge transfer from peers on transition, new tasks and process changes.
Periodical updating of Knowledge base and procedure.

Worked cross-functionally within organization and external partners, integration's and vendors.

Team Management: Assisting Store Manager in supervising and guiding store staff, including sales associates, cashiers, and other employees, to ensure they are performing their duties efficiently.

Customer Service: Ensuring that store provides exceptional customer service, addressing customer inquiries, complaints, and resolving any issues to maintain positive shopping experience.

Selling Diamond studded Jewelry along with Tanzanite in 18kt gold.

Sales and Merchandising: Assisting in driving sales by implementing sales strategies, optimizing product displays, and merchandising to attract customers and boost revenue.

Inventory Management: Monitoring and managing inventory levels, restocking merchandise, and coordinating with suppliers to ensure availability of popular products.

Store Operations: Collaborating with Store Manager to ensure smooth daily operations, including opening and closing procedures, cash handling, and security protocols.

Training and Development: Assisting in training new employees and providing ongoing coaching and development opportunities for store team to enhance their skills and product knowledge.

Sales Analysis: Analyzing sales data and performance metrics to identify trends, opportunities, and areas for improvement.

Store Maintenance: Overseeing store cleanliness, organization, and maintenance to create pleasant shopping environment for customers.

Communication: Maintaining effective communication with Store Manager, store staff, and other departments to coordinate operations and resolve issues.

• Help customers remove viruses and spyware using remote access tools.
• Troubleshoot Dell desktop, laptop, and tablet related issues.
• Guide customers through diagnostic tests to identify and diagnose hardware problems.
• Assist customers in installing Norton security products.
• Perform operating system reinstallation and Windows upgrades.
• Handle ticket closures and escalations effectively.
• Resolve technical issues through remote access, phone calls, or emails.
• Take ownership of cases and ensure timely resolution.
• Troubleshoot secure sites and browser issues for customers.
• Assist customers with printer setup.
• Resolve internet-related issues caused by conflicts with security products.
• Provide support and mentorship to new team members on processes and technical matters.
• Offer training and guidance to team members to improve their skills.
• Analyze and provide feedback to new consultants on their calls.
• Share best practices with team to achieve team targets.
• Utilize client knowledge base and tools for advanced troubleshooting.
• Conduct client-requested callbacks to verify issue resolution.