Ekta Dakhane

• Identify and resolve Sharepoint issues related to performance, functionality, and stability of Sharepoint 2016 server.
• Monitoring the tickets in ticketing tool for the Incidents, tasks assigned to SharePoint team and assign the tickets before the acceptance SLA breaches.
• Check Application Pools on All Servers.
• Check if sites are accessible using site collection URL.
• Check Search Functionality( Schedule is working fine or no)
• Check event Viewer for critical events.
• Check SharePoint services using cmd command Services.msc
• Check CPU and memory on all servers.
• Check Health Analyzer
• Drive space(as per the threshold limit)
• Check user profile, Metadata and search service application on all servers.
• Check Docave agent service in services.msc
• Check ULS logs, Sharepoint tracing service
• Check IRM configuration under Central admin for QA and Prod servers.
• Check email functionality in SP 2016 library.
• Muhimbi document conversion functionality.
• Check RMS connector URL on servers.
• Monthly tasks include Windows patching for Sharepoint 2016 Servers.
• Install and coordinates cumulative updates and hotfixes for server.
• Keep track of license expiration and security certificates.
• Daily monitoring of TermStore, SearchService, RMS connector, Muhimbi Services and DocAve
  services.

Key competencies include:

• Expertise in SharePoint version(2016)
• Skilled in Sharepoint architecture, workflows, and custom development.
• Experience with backup and disaster recovery strategies.
• Strong knowledge of Active directory, IIS, Powershell scripting, Microsoft Azure, SQL server, Nintex License, Server Patching, Sanity checks for SP16 servers, site creation and deletion.
• Configure, maintain and manage sharepoint sites, libraries and lists.
• Monitor system performance and troubleshoot technical issues.
• Ensure data integrity and compliance with governance policies.
• Manage version control and document retention policies.

• Analyzed online sales data and developed action plans to improve margin, revenue and processes.
• Worked as a higher education counselor where my responsibility is to understand the career goals of working professionals and provide them with suggestions and career guidance through which they can meet their career goals.
• Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
• Monitored competitors activities in order to maintain current knowledge of market conditions.
• Generated monthly sales reports and shared insights and recommendations to drive sales.

• Generating leads of clients through a variety of channels increasing company product sales and marketing for business growth.
• Research and maintain lead generation database. Conducted market research to identify trends and customer needs.

• Helped large volume of customers every day with positive attitude to provide appropriate solutions based on customer requirements and focus on customer satisfaction.
• Answered customers via calls, chat and Email promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Followed up with customers after purchase to ensure customer satisfaction.