Summary
Overview
Work History
Education
Skills
Timeline
Languages
Personal Information
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Ekta Nathani

Ekta Nathani

Customer Service Executive
Andheri

Summary

Experienced customer service representative adept at meeting and exceeding productivity goals. Proficient in problem-solving to quickly address issues. Exhibits professionalism, patience, and efficiency to prevent customer dissatisfaction and build loyalty.

Overview

6
6
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages

Work History

Sales Executive

Tech Mahindra
08.2022 - 01.2023
  • Company Overview: Client - Telecom service provider - 3
  • Strong ability to take initiative and confidently direct customer interactions
  • Interact with business customers and fulfill their requirements
  • Ability to work in self-directed way.
  • Actively seek out new sales opportunities to business customers
  • Used to guide them through the contract information and summarize the calls in regards to their plans and gadget information with the availability of discounts and offers available to them.
  • Client - Telecom service provider - 3

Sr. SME

Barclays
05.2021 - 04.2022
  • Company Overview: (UK chat process Pune location)
  • Looked after a team of 15 people with the given tasks.
  • Helped them to achieve their targets, schedule adherence,quality.
  • Taken sessions with selective topic to understand the process and implement in their communication with our customers.
  • Audit checks and live monitoring to understand their quality of responses and area of improvements.
  • Interact with Senior Management to understand the business requirements and betterment of customer experiences. Shared my inputs with some presentation and explanation.
  • (UK chat process Pune location)

Senior Customer Executive

Teleperformance
03.2019 - 03.2021
  • Company Overview: Process – Barclays Bank PLC. (UK Chat Process)
  • Addressing customer service inquiries in a timely and accurate manner.
  • Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Cross-trained over 50 staff members in six months as an SME.
  • Achieved customer satisfaction rating of more than 95% within 6 months exceeding corporate target.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Process – Barclays Bank PLC. (UK Chat Process)

Senior Executive

Wipro Limited
05.2017 - 03.2019
  • Company Overview: Process – Delta Airlines. (US Process)
  • Resolving customer requests and complaints frequently requiring analysis of situations to determine the best use of resources.
  • Greeting customers with kind and courteous customer service through email and chat. if they need help with the kiosk checking in, checking in baggage at the counter, or just questions about what can be taken through security.
  • Resolving inflight issues, airport, Irop flights and staff attitude.
  • Refunds and compensations.
  • Taken chats for 3 months for flight reservations and navigation for Airport services.
  • Process – Delta Airlines. (US Process)

Education

SSC -

Maharashtra State Board

HSC - Arts

RD National College

Skills

Customer engagement

Timeline

Sales Executive

Tech Mahindra
08.2022 - 01.2023

Sr. SME

Barclays
05.2021 - 04.2022

Senior Customer Executive

Teleperformance
03.2019 - 03.2021

Senior Executive

Wipro Limited
05.2017 - 03.2019

HSC - Arts

RD National College

SSC -

Maharashtra State Board

Languages

English
Hindi
Sindhi

Personal Information

  • Date of Birth: 07/29/97
  • Nationality: Indian
  • Marital Status: Unmarried

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Ekta NathaniCustomer Service Executive