Elena-Rose Dias

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Completed in-depth reviews of market conditions and customer preferences.
• Identified appropriate marketing channels and target customers for campaigns.
• Coordinated with social media, public relations and other teams to execute product introductions.
• Designed and implemented efforts to publicize events and promote sponsorships.
• Hosted events from start to finish from conceptualization until delivery.
• Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.

• Create and implement strategic experience-driven campaigns that convert SME commercial leads into customers; whilst further cementing revenue-generation with corporate brands such as Hamleys, William Grant, Netflix.
• Oversee events internally and externally from conception to execution for our customers, whilst also supporting marketing and publicity activities through content creation.
• Used the WeWork member network as a tool to create engagement on our channel for all the members.
• Building micro-communities within our member network and being able to form groups of like minded people.
• Planned and executed promotional activities to drive community engagement.
• Liaising with the brand and marketing team to roll out initiatives in a timely manner.
• Organizing networking events on different platforms (Virtually and In-Person) where professionals can connect with each other and make best use of the community.
• Lead, create and implement operational activities to best meet the requirements of our customers across our 14 office locations in both Mumbai and Pune.
• Manage the overall day to day operations which includes leading a team of 35 personnel (Housekeeping, Facilities & Security) to strategically and efficiently maintain the quality of the building to the highest standards.
• Touring and showcasing the office spaces to potential small business customers as well as enterprise and strategic level customers.
• Inventory management and budget control for assets and consumables at my primary location
• Managing a portfolio of over 1500 different companies within the building.
• Organizing regular member-connect events that support start-ups.
• Resolved tenant issues quickly and increased tenant retention.

• Full lifecycle management (concept to execution) for a range of events (conferences, trade shows, gala dinners, product launches) on behalf of a multitude of international clients (Oman Arab Bank, Shangrila-Barr Al Jissah Resort and Spa, Jeep Automobiles, Alfa Romeo Motors, and others).
• Ensuring client retention and upselling through continually delivering high quality customer experience.
• Evaluated existing operational plans, processes and events planning services to identify opportunities for improvement and growth.
• Worked closely with the account managers, creative directors, designers etc. in ensuring the proper branding material for the event is available.

• Developed marketing and tactical plans specifically focused on customer acquisition.
• Built and maintained a network of key relationships with suppliers, vendors, sponsors, stakeholders, local authorities and institutions, ensuring seamless integration for the end customers.
• Content creation and management of the social media accounts (Tripadvisor, Facebook, Instagram) for companies under Al Nahda Resorts and Hotels.
• Managing guest reviews and updating commerical rates on all online booking channels (Tripadvisor, Agoda, Booking.com, Expedia, Travelocity, Hotel Beds etc) for Al Nahda Resort and Dunes by Al Nahda.
• Started as a Front Desk Agent and progressed through multiple promotions to an Assistant Events Manager.
  
  
  
  

Undertook rotations in multiple roles within the organization prior to specialization within the trainee programme.