Eric Chettiar
Beverage Executive
Mumbai
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
3
3
years of professional experience
Work History
Beverage Executive
JW Marriott Goa
06.2023 - Current
- Led a team of professionals to achieve significant improvements in customer satisfaction which led to No. 1 in APEC.
- Negotiated favorable contracts with suppliers and vendors, securing cost savings without compromising on quality.
- Trained staff on proper cocktail making procedures as well as safety regulations.
- Emphasized Piloted consumer-focused promotions that led to increased customer loyalty and repeat business emphasized.
- Maintained effective supply levels by monitoring and reordering Alcohol stock.
Food & Beverage Executive
The Westin Mumbai Garden City
03.2023 - 06.2023
- Negotiated favorable contracts with suppliers and vendors, securing cost savings without compromising on quality.
- Managed budgets effectively, ensuring resources were allocated strategically to maximize profits.
- Optimized inventory management systems, minimizing stockouts and overstocks while maintaining excellent service levels for customers.
Bartender
The Westin Mumbai Garden City
10.2021 - 03.2023
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Bachelor of Science - Bachelor of Science - Hospitality Studies
Don Bosco College
Mumbai 04.2001 -
Skills
POS Terminal Operation
Teamwork and Collaboration
Operations Management
Staff Training and Development
Timeline
Beverage Executive
JW Marriott Goa
06.2023 - Current
Food & Beverage Executive
The Westin Mumbai Garden City
03.2023 - 06.2023
Bartender
The Westin Mumbai Garden City
10.2021 - 03.2023
Bachelor of Science - Bachelor of Science - Hospitality Studies
Don Bosco College
04.2001 -