Essaki Das
Fraud Analyst
Vasai
Summary
Experienced professional with 7.5 years of expertise in the banking risk and fraud management industry. Diverse skill sets have consistently propelled career growth and positively impacted the organizations contributed to. Seeking a challenging, growth-oriented position within an organization that can effectively leverage skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Fraud Analyst
DBS
10.2021 - Current
- Company Overview: Development Bank of Singapore, Mumbai
- Process and approve authorization requests
- Handle enquiries and complaints from Cardholders, undertake investigations and follow-up action to ensure that complaints are properly resolved
- Attend to and process Lost/Stolen Card reports from Cardholders
- Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
- Check & maintain necessary MIS data, reports, files, records or movements;
- Provide necessary administrative support in the processing of authorization-related tasks & provide timely updates to BU/Team Leads
- Exposure towards various system applications like FMS, ECS, VISION+, VRM, EMS, FALCON, ACCESS+, FEWS, IWF.
- As a personal activity i download the reports of cases actioned by team and rectify the errors which has been done by team while closing cases. and send the report to seniors for their deck preparation.
- Monitoring transaction of Credit card, Debit card,IMPS, NEFT & RTGS.
- Have handled cases in MHA Portal.
Back Office Executive
Syssoft & Radnstand
03.2019 - 09.2021
- Company Overview: Vendor staff for IndusInd Bank
- Reviewing the transaction pattern and highlighting new fraud trends for process improvisation
- Suggesting the creation of new rules for VRM & EMS application for more effective and efficient fraud control
- Demonstrated expertise in handling applications like FMS, ECS, VISION+, EMS, VRM
- Developing and updating the process notes for VRM, EMS & ACCESS+ on regular basis to assist the new team members in learning the process and handling cases
- Going an extra mile and performing FR-CR by calling the customers whose cards are temporarily blocked and blocking them on permanent basis
- Worked on split file activity, where transaction details like date, time, merchant name, merchant category code, Auth code, MID, TID are maintained
- Vendor staff for IndusInd Bank
Associate - Authorization Officer
Ivangel Pvt Ltd
11.2017 - 03.2019
- Company Overview: Vendor staff for Kotak Mahindra Bank
- Efficiently handled customer's queries for declined transactions due security parameters
- Increasing the credit card's limit by assessing the eligibility of the customers
- Analyzing fraudulent transactions and updating the card status on the system
- Efficiently managing high volume workload in a deadline driven environment
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
- Vendor staff for Kotak Mahindra Bank
Education
Bachelor's - Commerce
Dr.Babasaheb Ambedkar & Advocate Gurunath Kulkarni
06.2014 - 07.2017
Higher Secondary - undefined
St. Peter's College of Commerce
06.2012 - 06.2014
Secondary School Certificate - undefined
Kanchan High School
Skills
- Fraud detection
- Fraud prevention
- Fraud investigation
- Transaction review
- Transaction monitoring
- Report preparation
Timeline
Fraud Analyst
DBS
10.2021 - Current
Back Office Executive
Syssoft & Radnstand
03.2019 - 09.2021
Associate - Authorization Officer
Ivangel Pvt Ltd
11.2017 - 03.2019
Bachelor's - Commerce
Dr.Babasaheb Ambedkar & Advocate Gurunath Kulkarni
06.2014 - 07.2017
Higher Secondary - undefined
St. Peter's College of Commerce
06.2012 - 06.2014
Secondary School Certificate - undefined
Kanchan High School
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