Sharon D'Costa
Mumbai
Summary
Accomplished former Flight Attendant with 8+ years of experience in the domestic and international commercial airline industry. Committed to delivering exceptional customer service and maintaining a positive attitude. Creative and curious individual constantly seeking new avenues to explore. Extensive experience in customer-facing roles deepened understanding of audience needs, enabling effective and strategic problem-solving.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR CABIN ATTENDANT (Airbus 320/321)
Indigo Airlines
11.2015 - 10.2023
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Ensure compliance with aviation safety protocols.
- Conduct pre-flight safety checks and briefings.
- Manage emergency situations, including evacuations and first aid.
- Ensure proper use of safety equipment and procedures.
- Handles special requests and VIP passengers.
- Leads and mentors junior flight attendants.
- Assigns duties and monitors crew performance.
- Ensures clear communication with ground staff and airline management.
- Reports incidents and submits necessary documentation.
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATION
My Indian Stay
12.2014 - 11.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
FRONT OFFICE ASSOCIATE - TRAINEE
The Park Hotel
07.2014 - 11.2014
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Ensured compliance with all hotel policies by regularly reviewing standards of procedure documentation.
Education
Bachelor of Arts - LITERATURE AND HISTORY
Goa University
04.2011 - 01.2014
Skills
- Customer service/ client handling
- Exceptional communication
- Teamwork
- Problem solving/ Decision making
- Assertiveness and Stress management
- Flexibility and Multitasking
- Office administration
- Teamwork and collaboration
- Time management
Personal Information
Technical skills
- Diploma in Computer applications
- Photoshop
- Coreldraw
- Illustrator
- MySQL
- Logic concepts
Timeline
SENIOR CABIN ATTENDANT (Airbus 320/321)
Indigo Airlines
11.2015 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATION
My Indian Stay
12.2014 - 11.2015
FRONT OFFICE ASSOCIATE - TRAINEE
The Park Hotel
07.2014 - 11.2014
Bachelor of Arts - LITERATURE AND HISTORY
Goa University
04.2011 - 01.2014
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