FAIYAZ KHAN

• TCS BPS: Current Role: FNA Vertical Head-RIG. Managing Service Delivery for 18 clients. Geo Managed: USA, UK, Europe, UAE & Thailand. Segments managed. Life Science, Manufacturing, TTH, Retail & CPG. Also worked closely with Transformation team for Tools Deployment for better process efficiency & benefits to client.

• TCS BPS: Program Director –Led FNA & HRO Finance Transformation project from Thailand on THAI Work Permit. IT / FNA Project for Reduction of 250 Ftes.

Tata BSS -Jaguar Land Rover FNA-Thane a) Led Shared Services for Jaguar Lan Rover & TATA Finance {250 Ftes} b) AP Process Transformation c) Led RPA Deployment using Blue Prism in AP , GR process d) TATA Shared Services Business Head – CPPU & HR process e) Led solution projects for Mustafa Sultan -Oman & GM , Detroit

Key Deliverables - Client Engagement, Service Delivery, People Management, Training, Knowledge Management, SLA Cadence. And business development.

Key Improvements & Value add: 1) RFT increased from 75% to 89% 2) PBDD increased from 82% to 94% 3) Deployment of RPA in AP process 4) Reduction of 25 Ftes 5) Attrition reduced from 28% to 15% 5) Deployed KM Training Portal for for 150 ftes . Improved GM from 22 % to 36 %.

Transitioned 150 Ftes process from Pittsburg – FMCG Vertical. OTC & P2P, sub process transitioned - Trade Pay, Claims processing and AP Process. 2) Successful process transitions, operations Go Live and RPA Deployment using Automation Anywhere. 3) reduced 25 Ftes in AP Process 4) Added 15 Ftes in Claims Process. 5) 2 GB projects in AP

FNA Solutions and Managing of AR Team - Delivery , People Management , Client engagement and process Improvments .

Sutherland Global {EMEA, FNA LEAD} a) Set up Shared Services for Dell GFS on work permit from Europe ( 350 Ftes ) b) Was Solutions Lead for FNA projects c) Led Service delivery d) Blue Prism RPA Deployment for Dell GFS & Swift Collect for DELL GFS). e) Led key solutions projects -OTC & P2P f) Supported BD activities working closely with US Sales & Solutions Team

Key Improvements & Value add: 1) Set up DELL GFS Delivery Center within 1 month , Go Live Operations 2) PD & Aging reduced by 22% beating Dell captive Center Quarter on Quarter 3) Various GB Projects on Collection Metrics Implemented 4) Added 25 Ftes to Italy Collections 5) Deployment of Swift Collect 6) Attrition reduced from 24% to 12 % 7) Implemented Best practices of OTC Tower 8) Awarded Platinum Award for Europe Service Delivery Head 8) Expanded FNA footprint in Bulgaria center, adding new Geos

Sutherland Global-DUBAI {Procurement project} for DTCM, Dubai Govt project, Set up Shared Services (35 Ftes) – procurement Shared Services. Key Deliverables - Client Engagement, Service Delivery, People Management, Training & Knowledge Management, SLA Cadence, Solutions Architect and Technology Deployments Key Improvements & Value add- 1) Seamless Transitions of procurement process 2) Client appreciation for completing knowledge transfer within 2 weeks 3) Completed contracts 100% as per DTCM targets.

· a) Led 50 ftes solutions / Transitions from Gurgaon for major FMCG Client PTP & OTC Tower b) Process Reengineering for OTC process – 75 Ftes c) Collections SME d) Technology Deployment- Collect Pro for Dow Jones Project.

Key Improvements & Value add – 1) Client appreciation for Improving CE Metrics – from 75 % to 90% Collections 2) Deployment of Collect Pro Bolt On 3) Set up delivery site / Ops team with 0 Surprise Transitions 4) Key transformation projects done in FNA / best in class process study and Technology Deployments

a) Service Delivery Role (managed upto 150 FTES) b) Led FNA process Transitions from Boston ( End to end FNA – PTP, OTC, R2R Towers ) c) Managed Service delivery for Collections process – GE Cards & GE Healthcare , 60 Ftes d) Technology Deployment GERPAID in GE Healthcare , GUI in GE Cards and C Power in FNA Global Clients d) managed FMCG Claims process – 75 Ftes , Reducing TAT by 5 days.

Key Deliverables - Client Engagement, Service Delivery, People Management, Training & Knowledge Management, SLA Cadence, Solutions Architect and Technology Deployments.

Key process Improvements - Various LEAN & GB Projects Done to improve client metrics for collections, Order To cash and Procure to Pay process-(using my favorite Quality Tools like pareto analysis, Box Plot, Fish Bone , MINI TAB to name a few ) Plus at TCS -majorly used COGNIX Tools for FNA process along with Third Party Tools.

1. Successful RPA implementation for JLR – AP process, 25 ftes Reduction

2. Various GB / LEAN projects implemented in Genpact, DELL & IBM (Metrics Improved – DSO, CE, RFT, PBDD, Cash process accuracy & Dispute management)

3. Collections Efficiency (CE) Reduction – 76 % to 95 % improvement - for IBM India, Dow Jones project

4. DELL GFS – Past due (PD) reduction to all time low of 9 % post my taking over project, within 2 quarters -

5. Improved collections by 20 % for GE Cards, Improved Conversion Rate by 15 % and GUI Implementation.

6. Procure To Pay – Improved RFT from 71 % to 90 % , Improved PBDD from 84 Days to 93 days

7. Led Collections process as SME for GE Card Services, Outbound process (J C Penney, Walmart B2C Collections, Dialer Environment – managing 50 Ftes , and Portfolio for 10 M USD portfolio ( key Metrics - $ per hour / Conversion rate / Promises Kept % , Contact / Hour )