Faizahmed Chanda

• Configuration of GRE tunnel in Zscaler
• Zscaler agent Version Upgrade in all the devices
• URL & firewall category revalidation in every quarter
• Creation of URL, Cloud category and SSL inspection policy
• Routing Traffic for specific application to specific data center in Zscaler
• DR configuration in Zscaler
• Handling Tickets and SC task in Service Now
• Blocking of malicious domain on Zscaler and Proofpoint email gateway
• Weekly meeting with Zscaler Engineer & client
• Configuring App profile and forwarding profile in mobile portal
• DLP & CASB configuration as per requirement
• Monitored and analyzed data traffic using DLP solutions to detect and prevent unauthorized data transfers
• Utilized DLP tools to create detailed reports and dashboards for executive management, highlighting key metrics and incident trends.
• Integrated DLP solutions with existing security infrastructure, including SIEM systems, firewalls, and endpoint protection tools
• Creation of Firewall policy in Zscaler based on requirement
• Creating Customized agent package creation
• Routing User traffic to specific ZIA Public Service Edges using Sub cloud
• Investigation and response to Proofpoint email security incidents, including the identification and mitigation of advanced threats
• Monitored and analyzed email traffic for potential threats, including phishing, spam, and malware,
• Configured email security alerts and notifications for timely response to security incidents.
• Utilized Proofpoint’s reporting and analytics tools to generate detailed reports on email security metrics

• Deployment of Zscaler Proxy, DLP & CASB
• Creating App & Forwarding Profile for Different Project
• Troubleshooting for SSL Certificate issue in various application
• Creating DLP policy for SAAS base Application
• Troubleshooting of URL, VPN with taking Packet capture
• Interaction with Zscaler Engineer for troubleshooting
• Creating Allow & block Policy for Different Project
• Troubleshooting User experience Problem with ZDX
• Creating Reports, dashboards & admin Accounts in Zscaler console
• Configuration application and probes in ZDX to

Monitor the traffic

• Investigating and monitoring Network traffic / IDS / Firewall / Endpoint security logs using IBM Qradar.
• Worked on offense event, analyzing the offense with the help of wire shark and threat intelligence platform.
• Creating, Finetuning Use cases as per Requirement.
• Performing Upgradation, Patch Upgrade and Full Deployment of IBM Qradar.
• Deployment of Zscaler Proxy, DLP & CASB done
• Performed POC for internet content Filtering i.e. Akamai, Zscaler, Netskope
• Creating Policy's in Zscaler for DLP & CASB.
• Fine tuning of DLP False Positive Alerts
• SAAS Base Application Scanning like OneDrive,GitHub, SharePoint, Etc.
• Composing security alert notifications raising ticket to higher officials in ticketing tool.
• Advisory incident responders/ other teams on threat and providing evidence and information and tracking the threat resolution.
• Email analysis using various open-source tools such as MX Toolbox, redirectdetective.com.
• Perform malware analysis technique Using Open-source Tools.

• Worked on IBM QRadar Appliance, Troubleshooting on Offense
• Worked on Fireeye HX to do inspection and analysis of threat activity on Client Machines and
• create appropriate responses in real-time & Prepare SOP Against that threat
• Email analysis like SPAM, Phishing etc
• Analyzing and Troubleshooting user tickets related on User Proxy, SMG, SMTP, DLP
• Investigating the suspicious mail and taking necessary actions such as blocking the IP's, URL's, source, sender's mail ID by coordinating with different teams
• Whitelist and Blacklist sender domain, Releasing quarantine mail through Email Gateway
• Allowing, Whitelisting, or blocking the URL, domain or IPs based on the request
• Monitoring the dashboards related to health monitoring of the Log database, log server, Filtering service and Directory service, database updates
• Worked on Cisco Firewall, Creating ACL & Opening Ports & Blocking blacklisted IPs
• Troubleshooting Issue related Antivirus for Client machine for Malware, threat, And Risk.

• Configuration & Troubleshooting Cisco routers & switches
• Bandwidth Upgradation on WAN link
• IOS Upgradation of Switches and Router
• Interacting with Cisco Tac Engineer
• Installation of New Hardware in Data Center
• Taking care of issues related to LAN, WAN
• Configuration of BGP
• Switch technologies - VLAN, VTP
• Maintaining the SLA defined for resolving the incidents
• Aware of firewall and Applying policy
• Taking care of day-by-day issues related to operating systems, applications etc.

• Aware of install, upgrade & troubleshoot the PC or Laptop
• Worked on how to setup network sharing, Remote Desktop Assistance & Backup
• Aware of CCNA and MCITP
• Worked on Active Directory Domain Services (ADDS) & Domain Name System (DNS)
• Aware of Dynamic Host Configuration Protocol (DHCP) & Group Policy object (GPO)
• Ticketing Tools TOPS, BMC Footprints, Resolving remedy tickets regarding link down issue & Mac binding issue.