Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Faizan Alamgir

Faizan Alamgir

Pune

Summary

Dedicated Engineer with over 8 years of experience in managing and optimizing enterprise-level environments. Proven expertise in automating deployment and configuration tasks using Ansible, coupled with strong skills in monitoring, incident management, and system troubleshooting. Adept at maintaining high availability and performance of critical systems, driving operational efficiency, and reducing downtime. Experienced in collaborating with cross-functional teams to resolve complex issues and implement preventive measures, ensuring seamless business operations. Certified in ITIL and Azure, with a deep understanding of CI/CD processes, observability tools, and large-scale infrastructure management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Production Services

BNY Mellon Technology Private Ltd
10.2021 - Current
  • Lead the automation of API gateway onboarding using Ansible, reducing manual effort by 60% and improving consistency across deployments.
  • Integrate New Relic monitoring solutions, enabling real-time observability and faster troubleshooting for critical applications.
  • Proactively monitor and maintain production environments, ensuring uptime adherence to SLAs of 99.9%.
  • Create and maintain Elasticsearch pipelines for data ingestion and normalization, improving data availability and search efficiency.
  • Implement Ansible playbooks to automate routine tasks such as software installations, patch management, and system configuration.
  • Manage SSL/TLS certificate renewals on Layer 7 Broadcom and perform client certificate installations.

Lead Production Services Application Support Analy

BNY Mellon Technology Private Ltd
09.2021 - 09.2022
  • Monitored and maintained the stability and availability of production systems, ensuring adherence to defined service level agreements (SLAs)
  • Responded to and resolved incidents, working closely with cross-functional teams and stakeholders to ensure timely resolution and minimize business impact
  • Performed root cause analysis (RCA) for major incidents, identifying underlying issues and implementing preventive measures
  • Conducted regular health checks and system audits to identify potential bottlenecks, vulnerabilities, or areas for improvement
  • Designed and implemented custom dashboards and reports to provide real-time visibility into system health and performance
  • Upgraded and Patched multiple client application tier regions
  • Performed Migration Tasks and created built regions for clients
  • Offered go-live support during critical activation period for smooth implementation.

Sr. Prod Svcs App Sup Anlyst

iNautix India
09.2017 - 09.2021
  • Executing roadmaps for IT support, problems, incident/change management; implementing measures for preventing the replication of problems across multiple technologies
  • Providing functional and technical support to clients in compliance with Service Level Agreement (SLA)
  • Administering operations for rendering & achieving quality services; managing user grievances, resolving queries & issues regarding products & services within TAT, advising alternate solutions to problems and ensuring adherence to SLA
  • Understanding workflow of clients and ensuring that their workflow does not get stuck
  • Weekly calls with the clients and suggesting them any enhancement such as purge/archival activity that can be done
  • Performed application tests and evaluations before launch
  • Wrote user manuals and other documentation for roll-out in customer training sessions.

Senior Appl Support Analyst

Tata Consultancy Services
06.2013 - 09.2017
  • Updated software versions with patches and new installations to close security loopholes and protect users
  • Documented customer interactions and contact information into company database
  • Entered commands and observed system functioning to verify correct operations and detect errors
  • Creating scripts on UNIX environment for setting up various alerts and identification of bugs
  • Understanding & coordinating client's needs I enhancements, and customizing the product accordingly
  • Coordinating MIM (Major Incident Management) calls and delivering the RCA to the MIM Heads
  • Mapping recurring problem areas, articulating trends for root cause analysis and providing information to problem management
  • Determining operational feasibility through analysis, problem definition, requirement analysis, and proposing solutions
  • Adhering to set standards of Change Management Policies and other Corporate Quality Initiatives
  • Drafting and sharing daily notification/SLA reports
  • Performing database health checks
  • Raising & supporting changes; communicating with other Support Teams to implement changes
  • Preparing, reviewing, and updating the production
  • Imparting training to the new recruits.

Education

Bachelor of Science - Electrical Engineering

SRM University
05.2013

Skills

    SQL

    Oracle Database

    Microsoft Azure

    MySQL

    Jira

    Terraform

    Linux

    PostgreSQL

    Ansible

    New Relic

    Git

    Elasticsearch

    Elastic Stack (ELK)

    API Gateways

    Production Support

Certification

  • AZ900
  • NCFM Certified: NSE's Certification in Financial Markets
  • Certificate in Wholesale Banking Products and Services
  • ITIL
  • Elastic Fundamentals thru pluralsight

Languages

English
Bilingual or Proficient (C2)

Timeline

Lead Production Services

BNY Mellon Technology Private Ltd
10.2021 - Current

Lead Production Services Application Support Analy

BNY Mellon Technology Private Ltd
09.2021 - 09.2022

Sr. Prod Svcs App Sup Anlyst

iNautix India
09.2017 - 09.2021

Senior Appl Support Analyst

Tata Consultancy Services
06.2013 - 09.2017

Bachelor of Science - Electrical Engineering

SRM University

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Faizan Alamgir