Fatima Sarfaraj Kazi
Junior Facility Manager
Phaltan
Summary
With over 14 years of experience in admin and facility management, I bring expertise in strong leadership and effective team collaboration. Throughout my career, I consistently achieved results and adeptly adapted to evolving needs. My skill set encompasses facility management and strategic planning, enabling me to navigate complex challenges and deliver successful outcomes valuable for organizations.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Junior Manager- Administration & Facilities
Cummins India Ltd.
11.2016 - Current
- General Administration-
- Vendor Management- Handling AMC, raising PO, invoicing, vendor payment.
- Procurement of Office supply stationery and other services to all sites.
- Managing admin related services, resolving concerns & complaints. maintaining adequate inventory.
- Housekeeping and Facility management
- Maintained AOP Budget, Quarter wise Head Count of Employee
- Monthly MIS, Admin Budget Preparation of monthly MIS, Annual Admin budget
- To ensure compliance of statutory requirement for all contractors and service providers.
- Employee Transportation -Daily management of 60 buses running for 9 plants in all shifts providing transportation to 2500-3000 employee from 18 different location.
- For Tracking Trips automation through GPS system
- Billing-PR, PO and GRR
- To make timely payment of government invoices.
- To create a purchase order & GRR for vendor payment on SAP Ariba, BOLT and Oracle GIEA.
- Employee Uniform Management approx 3000 employees.
- Streamlined office operations for increased efficiency and reduced overhead costs.
- Negotiated favorable contracts with vendors or suppliers, ensuring cost-effective procurement of goods or services.
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
- To take workplace safety initiatives to reduce accidents or injuries among team members.
- Performed basic clerical duties, set up meetings and assisted with budgeting reports.
- Conducted performance evaluations and provided constructive feedback to subordinate.
Executive-Front Office & Admin
Mahindra Lifespaces Developers Ltd.
06.2015 - 11.2016
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Handling visitors guests & visitors and direct them appropriately
- Handling Reception/Front Office by attending visitors and guide them to meet the concerned persons or supplying relevant information to them.
- Annual Maintenance AMCs of office machineries/ maintenance and servicing of company assets
- Monthly MIS/ Admin Budget Preparation of monthly MIS/ Annual Admin budget
- Checking attendance of employees & other facility staff daily and updating same
- Handling monthly invoices, telephone bills, mobile bills, and process for a payment.
- All arrangements related to local event like birthday celebration Confluence, Annual day, Seminar & other get together.
- Coordinating with Travel Agencies for Airlines & Railway bookings, Hotel bookings & Car arrangements for employees & guest.
- To create a purchase order & SES sheet for vendor payment on SAP
CRM Executive
Emcure Uth Healthcare Ltd.
01.2014 - 06.2015
- Supervise and manage all day-to-day CRM activities.
- To maintain the record of each CRM activity
- Vendor Management & Office Administration (Adequacy of Stationary / Provisions / Refreshments / adequacy of Sub Staff) Courier & Dispatch (Inward / Outward / Outstation) / also making record of Local maintaining.
- Coordinating with Travel Agencies for Airlines & Railway bookings, Hotel bookings/Guest House booking & Car arrangements for employees & guest.
- Procurement of Stationary and other items.
- Responsible for Mail/Courier System.
- Handling Hotel Booking & travel booking.
- Maintaining record of billing & Invoice data.
- To co-ordinate with other department.
- Setup and coordinate meetings and conferences.
- To arrange a CME /Conference as per requirement.
- Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.
- Continuously enhanced user adoption of the CRM platform by gathering feedback from team members, addressing concerns, and refining processes based on their input.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Implemented systems and procedures to increase sales.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Front Office cum Admin executive
Fleetguard Filter Pvt. Ltd.
04.2012 - 01.2014
- Answered high volume of phone calls and email inquiries.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Responsible for Mail/Courier System.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Handling office assistants, Housekeeping, Hotel Booking & travel booking.
- Handling the canteen services
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- To generate a purchase order.
- Coordinated travel arrangements for executive team, ensuring seamless logistics for international and domestic trips.
- Conference booking
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- General administration
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Collected data, input records, and protected electronic files.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
Corporate Co-ordinator
Camellia Corporate Solution Pvt. Ltd.
05.2011 - 04.2012
- Handling telephonic enquiry.
- Receive and take care of visitors.
- Procurement of Stationary and other items.
- Front office administration
- Responsible for Mail/Courier System.
- Office administration, Housekeeping & Hotel Booking
- Maintaining record of billing & Invoice data.
- To co-ordinate with other department.
- Setup and coordinate meetings and conferences.
Front office assistant
Velvett Country Hill resort & Healing Centre - Khandala
04.2008 - 10.2009
- Directed phone inquiries, answered visitor questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Handling incoming and outgoing calls.
- Handling guest Check in/ Check out process.
- To take telephonic booking & make reservation of room.
- Handling guest complaint.
- To co-ordinate with other department.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
Education
Master of Social Work - Master of Social Work
Bharti Vidyapeeth
Pune, India 04.2001 -
Master in Management Studies - Human Resource
IBMR College
Pune 04.2001 - 01.2016
Post-Graduation Diploma of Business Management - Human Resource
IBMR college
Bachelor of Science - undefined
Dr. D.Y. Patil College of ACS
Pimpri, Pune 01.2008 - 01.2011
Higher Secondary Certificate - undefined
BMJC College
Skills
Process optimization management
Collaborative team coordination
Adaptability to change
Stakeholder management
Cost optimization
Prioritization and time management
Strong organizational skills
Regulatory compliance
Personal Information
- Date of Birth: 07/22/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Achieved 100% result in GPS tracking for employee transportation billing.
- Digitalization in Uniform measurement to avoid manual error.
Timeline
Junior Manager- Administration & Facilities
Cummins India Ltd.
11.2016 - Current
Executive-Front Office & Admin
Mahindra Lifespaces Developers Ltd.
06.2015 - 11.2016
CRM Executive
Emcure Uth Healthcare Ltd.
01.2014 - 06.2015
Front Office cum Admin executive
Fleetguard Filter Pvt. Ltd.
04.2012 - 01.2014
Corporate Co-ordinator
Camellia Corporate Solution Pvt. Ltd.
05.2011 - 04.2012
Front office assistant
Velvett Country Hill resort & Healing Centre - Khandala
04.2008 - 10.2009
Bachelor of Science - undefined
Dr. D.Y. Patil College of ACS
01.2008 - 01.2011
Master of Social Work - Master of Social Work
Bharti Vidyapeeth
04.2001 -
Master in Management Studies - Human Resource
IBMR College
04.2001 - 01.2016
Post-Graduation Diploma of Business Management - Human Resource
IBMR college
Higher Secondary Certificate - undefined
BMJC College
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