Fouzan Adam Dalvi
Computer Hardware & Networking Engineer
Mumbai
Summary
Excellent in both Verbal & Written Communication Skills. Able to deal effectively with all levels of individuals. Hard working & dependable individual. Definitely self motivated & able to function well independently or in a group environment. Has a robust 25 + years of experience in IT and Telecommunication.
Experienced with troubleshooting and resolving technical issues efficiently. Utilizes advanced problem-solving skills to ensure customer satisfaction. Knowledge of effective communication techniques to support clients and enhance team collaboration.
Overview
28
28
years of professional experience
3981
3981
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Technical Support Advisor
Tata Consultancy Services
Mumbai
02.2019 - Current
- Company Overview: Currently working as Technical Support Advisor for National Broadband of Australia (nbn).
- Work involves providing technical support to our clients ensuring service assurance to the nbn customers further strengthening our bonds with Retail Service Providers.
- Has been winning Star Performer awards for my excellence in work.
- Currently working as Technical Support Advisor for National Broadband of Australia (nbn).
Technical Support Advisor
Tech Mahindra Business Services
Mumbai
04.2015 - 01.2019
- Work involves doing corporate activations for smartphones & broadband by setting up correct price plan, data addons, voicemail services and managing Port IN for Irish clients.
Technical Support Representative
SITEL India Pvt. Ltd.
01.2011 - 04.2015
- Work involves providing Technical Solutions, Troubleshooting software issues in DELL Computers and providing resolutions for the software issues thus maintaining a high level of customer experience and resolution rate.
- Also signing up the customers for the yearly software contract & pitching for sales for computer accessories and other computer peripherals.
- Overall a Techno-commercial sort of a job profile.
Presales- Technical
New Era Informatique Pvt. Ltd.
11.2007 - 12.2010
- Work involved providing presales support for HP Servers & Storage.
- Doing Corporate Sales for Servers & Storage Providing the end user with IT solutions for their Hardware & Networking needs especially for new Servers & Storage requirements thus promoting sales and increasing the profitability in business.
- Got a good hands on in making Bill of Material for HP Servers & Storage requirements.
System Administrator
Taj Al Mulook General Trading L.L.C
Dubai
08.2002 - 11.2005
- Work involves maintaining the networking system of the company & general maintenance of the computer systems.
- Providing Software & Hardware solutions.
- Maintaining File Server (Windows 2000 Server) & Linux Proxy Server which was serving as an e-mail and internet proxy.
- Generating report of the websites visited by each user and producing it if front of the concerned authority.
- Worked on Tally Eis 6.3 Accounting software (Multiuser) package.
- Have done invoicing & making GRN while maintaining the inventory of the goods through Tally.
- Backing up the company data daily and troubleshooting issues relating to this software.
Senior Customer Support Engineer
Sam 7 Computers & Networks (Pvt. concern)
01.1998 - 06.2002
- Independently handling the organization clients, which includes: V.S.N.L. (Videsh Sanchar Nigam Ltd.), Link Multimarine SERVICES PVT. Ltd., Lawrence & Mayo, Agra Engineering.
- Task Involved: Computer Maintenance & Assembling.
- Fault finding and upgradation of Hard disk & Memory in Computers.
- E-mail, Internet, Novell Netware 3.12, 4 administration, troubleshooting, Novell Server installation, cabling (UTP & BNC).
- Windows NT Server installation, creating users, revoking rights etc.
Junior Customer Support Engineer
Sam 7 Computers & Networks (Pvt. concern)
08.1997 - 12.1997
- Independently handling the organization clients, which includes: V.S.N.L. (Videsh Sanchar Nigam Ltd.), Link Multimarine SERVICES PVT. Ltd., Lawrence & Mayo, Agra Engineering.
- Task Involved: Computer Maintenance & Assembling.
- Fault finding and upgradation of Hard disk & Memory in Computers.
- E-mail, Internet, Novell Netware 3.12, 4 administration, troubleshooting, Novell Server installation, cabling (UTP & BNC).
- Windows NT Server installation, creating users, revoking rights etc.
Education
S.S.C. -
Dr. Antonio D’ Silva High School
Mumbai, IndiaH.S.C. - Science
M.D. College
B. Sc. - Maths Major
Wilson College
Advance Diploma in Hardware And Networking -
Jetking
Mumbai, India 04.2001 - 08.1997
Skills
Excellent in both Verbal & Written Communication Skills
Able to deal effectively with all levels of individuals
Hard working & dependable individual
undefinedInterests
Singing
Reading
Music
Cricket
Computers
Personal Information
- Date of Birth: 04/21/75
- Nationality: Indian
- Religion: Islam
Other Qualifications
- Thorough knowledge of all the windows O/S & various other software packages designed for the same.
- Participated in the training program conducted by MICROSOFT at the NIIT CENTRE for Microsoft Windows NT SERVER 4.
- Completed CCNA (Cisco Certified Network Associates) course at Emtech Computer Ltd. In Dubai.
- Completed Linux System Administrator (LPI) course at Emtech Institute in Dubai.
- Completed Vmware virtualization course and has deployed virtual machines in a cloud environment.
- Completed certifications for Amazon Cloud computing.
- Currently in the process of learning Artificial Intelligence (AI).
Certification
Microsoft Windows NT Server
Timeline
Cloud Computing
08-2025
Technical Support Advisor
Tata Consultancy Services
02.2019 - Current
Technical Support Advisor
Tech Mahindra Business Services
04.2015 - 01.2019
Technical Support Representative
SITEL India Pvt. Ltd.
01.2011 - 04.2015
Presales- Technical
New Era Informatique Pvt. Ltd.
11.2007 - 12.2010
Certificate of Participation for Linux
06-2005
CCNA
07-2003
System Administrator
Taj Al Mulook General Trading L.L.C
08.2002 - 11.2005
Advance Diploma in Hardware And Networking -
Jetking
04.2001 - 08.1997
Microsoft Windows NT Server
08-1998
Senior Customer Support Engineer
Sam 7 Computers & Networks (Pvt. concern)
01.1998 - 06.2002
Junior Customer Support Engineer
Sam 7 Computers & Networks (Pvt. concern)
08.1997 - 12.1997
B. Sc. - Maths Major
Wilson College
S.S.C. -
Dr. Antonio D’ Silva High School
H.S.C. - Science
M.D. College
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