Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gagandeep

Pune

Summary

Japanese language expert with five years of experience in IT and diverse industries, specializing in enhancing communication between Japanese and English-speaking teams. Demonstrated success in translating complex technical documents and facilitating collaboration to ensure timely project delivery. Committed to leveraging linguistic skills and technical knowledge to support global IT initiatives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Analyst

Infosys BPM
11.2023 - Current
  • Logging, tracking, and managing customer cases within Service Cloud, ensuring accurate and detailed documentation.
  • Maintaining and updating customer records, case notes, and other relevant data within Service Cloud to ensure data integrity.
  • Generating standard reports and dashboards within Salesforce to track key performance indicators (KPIs), such as case volume, resolution times, and customer satisfaction.

Service Desk Agent

FUJITSU India
05.2022 - 10.2023
  • Serving as the primary point of contact for end users seeking IT assistance, whether via phone, email, chat, or self-service portal.
  • Attempting to resolve common technical issues (e.g., password resets, software installation, basic network troubleshooting, and access issues) on the first contact using standard operating procedures (SOPs).
  • Clearly explaining technical issues and solutions to non-technical users in an understandable manner.

Sr. Executive ops.

Aozora Enterprises pvt. Ltd
11.2020 - 05.2022
  • Inputting financial data, such as invoices (sales and purchases), expense reports, and other transaction details, into the CFC system.
  • Processing incoming vendor invoices for payment, and ensuring they are captured and routed correctly within CFC.
  • Tracking payment statuses for both payables and receivables.

Japanese Language Teacher

HR International
06.2019 - 03.2020
  • Designing and preparing engaging lesson plans that align with established curriculum goals (e.g., JLPT levels, school-specific learning objectives).
  • Continuously reviewing and updating course materials to keep them relevant and effective.
  • Designing and administering various assessments (quizzes, tests, projects, oral presentations) to evaluate student progress and proficiency.

Education

Master of Arts - Japanese

Department Of East Asian Studies
Delhi
07.2020

Advance Intensive Diploma - Japanese Language

Department Of East Asian Studies
Delhi
06.2018

Bachelor of Arts - Political Science

University Of Delhi
Delhi
07.2017

Diploma - Japanese Language

St. Stephen's College
Delhi
06.2017

Certificate Course - Japanese Language

SGTB Khalsa College
Delhi
05.2016

Humanities -

G.B.S.S.S No. 2
Delhi
05.2014

Skills

  • Technical troubleshooting
  • Help desk support
  • Financial data input
  • Microsoft Excel
  • Service Cloud management
  • Case resolution

Certification

  • 2019-08 JLPT level N3
  • 2016-08 JLPT level N5
  • 2018-11 Participation certificate in KIZUNA
  • 2019-10 Certificate of partnership in GEPC
  • 2019-10 Certificate of appreciation by IYS

Languages

Japanese
Advanced (C1)
C1
English
Advanced (C1)
C1
Hindi
Native
Native

Timeline

Associate Analyst

Infosys BPM
11.2023 - Current

Service Desk Agent

FUJITSU India
05.2022 - 10.2023

Sr. Executive ops.

Aozora Enterprises pvt. Ltd
11.2020 - 05.2022

Japanese Language Teacher

HR International
06.2019 - 03.2020

Master of Arts - Japanese

Department Of East Asian Studies

Advance Intensive Diploma - Japanese Language

Department Of East Asian Studies

Bachelor of Arts - Political Science

University Of Delhi

Diploma - Japanese Language

St. Stephen's College

Certificate Course - Japanese Language

SGTB Khalsa College

Humanities -

G.B.S.S.S No. 2

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