Ganesh Chimte
Pune
Summary
With over 12+ years of experience, highly skilled ServiceNow Architect specializing in designing and implementing innovative solutions to optimize organizational efficiency. Excels in translating complex business requirements into scalable ServiceNow configurations, utilizing extensive knowledge in ITSM, ITOM, ITBM, and Service Portal Design. Dedicated to advancing the capabilities of ServiceNow, ensuring solutions are aligned with strategic goals and continuously improving through the implementation of best practices and cutting-edge technologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Architect
Globant
08.2024 - Current
- Designs ServiceNow solutions, enhancing workflows for improved efficiency and user satisfaction.
- Leads team in deploying ServiceNow, achieving measurable improvements in system performance.
- Collaborates with stakeholders to tailor ServiceNow features, meeting specific business needs.
- Analyzes system requirements, resolving complex issues to ensure seamless ServiceNow integration.
- Drives innovation in ServiceNow architecture, contributing to significant operational enhancements.
- Lead ServiceNow platform modernisation initiatives, architecting solutions that streamline business processes and enhance system integration capabilities
- Design and implement ServiceNow solutions while mentoring team members, focusing on best practices and architectural excellence
- Spearhead enterprise-wide ServiceNow transformations, delivering scalable solutions that align with business objectives and enhance operational efficiency
- Drive technical strategy and roadmap development, ensuring ServiceNow implementations meet current needs while anticipating future requirements
- Foster cross-functional partnerships to optimise ServiceNow architecture, ensuring seamless integration and enhanced user experience across platforms
ServiceNow Consultant
Nielsen LLC
10.2021 - 07.2024
- Lead ServiceNow ITSM and ITBM development, enhancing efficiency and system integration.
- Designed solutions for Discovery, CMDB, and Event Management, improving data accuracy.
- Integrated ServiceNow with JIRA, SAP, and Salesforce, optimizing workflow automation.
- Managed ServiceNow upgrades from Kingston to Utah, ensuring seamless transitions.
- Implemented Service Portal and CSDM, boosting user engagement and system functionality.
- Led enterprise-wide ServiceNow ITSM transformation, architecting solutions across multiple releases from Kingston to Utah, ensuring seamless upgrades and system continuity
- Designed and implemented comprehensive CMDB health dashboard solutions, optimizing configuration management and establishing robust service portal frameworks
- Spearheaded integration solutions connecting ServiceNow with JIRA, SAP, and Salesforce, creating unified workflow ecosystems for enhanced operational efficiency
- Developed custom ServiceNow solutions utilizing REST, SOAP, and JSON, while implementing SSO integration through LDAP and OKTA for enhanced security
- Architected comprehensive ServiceNow solutions across multiple domains, streamlining enterprise operations through advanced CMDB health monitoring and CSDM implementation
ServiceNow Consultant
Self Employed
06.2021 - 09.2021
- Led ServiceNow ITSM projects, enhancing process efficiency and team productivity.
- Designed solutions for Service Portal, improving client satisfaction and user engagement.
- Managed ServiceNow consultants, ensuring timely project delivery and high-quality outcomes.
- Designed and implemented ServiceNow ITSM solutions, optimizing incident response workflows and enhancing service catalog functionality for enterprise clients
- Spearheaded ITBM process improvements through custom ServiceNow configurations, streamlining resource allocation and project portfolio management
- Developed comprehensive CMDB health monitoring systems and KPI dashboards, ensuring data accuracy and system reliability
- Led cross-functional teams in service portal implementations, delivering intuitive user interfaces and enhanced self-service capabilities
ServiceNow Consultant
Cognizant
03.2018 - 05.2021
- Led cross-functional teams to design ITSM solutions, enhancing service efficiency and client satisfaction.
- Developed and integrated ServiceNow with JIRA, SAP, and Salesforce, improving workflow automation.
- Mentored junior consultants, boosting team expertise and project delivery quality.
- Managed ServiceNow upgrades, ensuring seamless transitions and system stability.
- Designed Service Portal, improving user experience and service accessibility.
- Led ServiceNow ITSM implementation projects, optimising incident management workflows and integrating multi-platform solutions with JIRA, SAP, and Salesforce
- Architected custom Service Portal solutions and CMDB health dashboards, streamlining user experience and enhancing system reliability monitoring
- Mentored junior consultants while managing complex ServiceNow platform upgrades from Kingston through Tokyo, ensuring minimal system disruption
- Spearheaded ITBM implementation, focusing on portfolio management and resource optimisation across enterprise-wide projects
- Facilitated cross-functional workshops to gather requirements, design solutions, and deliver comprehensive ServiceNow training programmes
- Streamlined ServiceNow platform integration with enterprise systems, establishing robust ITSM workflows and automated service delivery mechanisms
ServiceNow Consultant
eTouch Systems
09.2016 - 02.2018
- Guided ServiceNow ITSM solutions, enhancing client operations through tailored implementations.
- Collaborated with teams to align ServiceNow processes with business goals, ensuring seamless integration.
- Provided insights on ServiceNow trends, boosting platform utilization and strategic decision-making.
- Defined business needs with stakeholders, prioritizing ServiceNow ITSM enhancements for optimal results.
- Led ServiceNow ITSM implementation projects, focusing on incident management, problem resolution, and change control processes while ensuring alignment with business objectives
- Developed custom ServiceNow solutions and workflows to streamline service delivery, reducing manual processes and enhancing operational efficiency
- Partnered with stakeholders to optimize ITSM processes, implement best practices, and drive continuous improvement initiatives across service management functions
- Conducted thorough system analysis and documentation of ServiceNow configurations, ensuring sustainable and scalable ITSM solutions
- Spearheaded service catalog enhancement projects, improving user experience and accelerating service request fulfillment through automated workflows
ServiceNow Developer
Self Employed
03.2016 - 07.2016
- Designed user-friendly ServiceNow portals, enhancing user engagement and satisfaction.
- Collaborated with teams to streamline IT processes, boosting operational efficiency.
- Customized ServiceNow solutions, meeting unique organizational needs effectively.
- Delivered impactful ServiceNow training, ensuring high user adoption rates.
- Advised on best practices, optimizing IT service management implementations.
- Engineered advanced ServiceNow portal features, integrating custom widgets and automated workflows to enhance user experience and system functionality.
ServiceNow Developer
L&T Infotech
01.2015 - 03.2016
- Developed ServiceNow workflows to enhance ITSM efficiency and collaboration.
- Implemented custom applications, boosting IT service delivery.
- Integrated ServiceNow with IT systems, improving process automation.
- Collaborated with teams to design ITSM solutions, achieving measurable results.
- Developed custom ServiceNow workflows and integrations, streamlining ITSM processes while maintaining system stability and performance benchmarks
- Led cross-functional implementation of ServiceNow modules, reducing incident resolution time and enhancing service delivery efficiency
- Orchestrated ServiceNow platform customisation projects, partnering with stakeholders to optimise IT service management workflows
- Engineered automated solutions within ServiceNow, transforming manual processes and elevating service catalogue management capabilities
- Executed comprehensive ServiceNow system integrations, ensuring seamless data flow and maintaining robust documentation standards
- Spearheaded ServiceNow platform modernization initiatives, implementing advanced workflows that enhanced system performance and service delivery capabilities
ServiceNow Developer
Agreem Innovations
01.2014 - 01.2015
- Led ServiceNow solutions design, aligning with client needs for improved process efficiency.
- Integrated ServiceNow with systems, enhancing data flow and automation capabilities.
- Conducted client workshops on ServiceNow, boosting knowledge of customization and best practices.
- Implemented ITIL processes in ServiceNow, streamlining incident and change management.
- Developed ServiceNow analytics, providing insights to enhance operational decision-making.
- Engineered ServiceNow solutions with CMDB data transformation, integrated LDAP and monitoring tools, and implemented ITIL-based process automation frameworks
- Streamlined IT service delivery by developing custom workflows, business rules, and UI policies while maintaining robust service level agreements
- Led cross-functional workshops to enhance client understanding of ServiceNow capabilities, resulting in improved platform adoption and user satisfaction
- Architected performance analytics solutions within ServiceNow, delivering actionable insights for operational efficiency improvements
- Optimized service catalogs and automated business processes through strategic implementation of ServiceNow customizations and integrations
- Designed and deployed custom ServiceNow integrations with monitoring systems, enhancing real-time incident response capabilities and system reliability
ServiceNow Developer
S2 Infotech
08.2012 - 12.2013
- Led ServiceNow solutions design, aligning with business needs and best practices.
- Integrated ServiceNow with CMDB, LDAP, enhancing data flow and automation.
- Collaborated with teams to deliver solutions on time and within budget.
- Developed workflows and rules, improving IT service delivery and user experience.
- Conducted training sessions, ensuring effective ServiceNow adoption by users.
- Engineered ServiceNow solutions with CMDB integration, optimizing data flow and transforming manual processes into automated workflows
Education
Bachelor of Engineering in Information technology -
University of Mumbai
07.2012
Skills
- Migration strategies
- Technical leadership
- Proposal design
- Performance optimization
- Technical design documentation
- Business solutions
- Effective Team Collaboration
- ITIL Process Optimization
- Reporting and Analytics
- Incident, Problem, Change, SLA and CMDB
- Process Automation
- ServiceNow Integration and Orchestration
- Service Catalog Design and Implementation
- IT Business Management (ITBM)
- IT Operations Management (ITOM)
- IT Service Management (ITSM)
- HRSD
- Vulnerability Response
- ServiceNow Architecture and Design
- IT Asset Management(ITAM)
- Strong Knowledge of HAM configuration and Implementation
- Worked on Web Services in ServiceNow using REST, SOAP and JSON
- Managing ServiceNow Upgrades: Kingston to Madrid, Madrid to Orlando, Rome to Tokyo, Tokyo to Rome, Rome to Utah
- Experience in Solutions design For LDAP and OKTA SSO Integration
- Has knowledge of the complete software development lifecycle, including requirement analysis, quality assurance, design, implementation, issue tracking, version control & deployment
- Very Strong Implementation knowledge of Javascript, HTML, CSS, Python, and AngularJS
Websites
Certification
- ServiceNow Admin
- ServiceNow CAD
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist - Discovery
- ServiceNow Certified Implementation Specialist - Vulnerability Response
- ServiceNow Certified Implementation Specialist - Risk Management
Timeline
Technical Architect
Globant
08.2024 - Current
ServiceNow Consultant
Nielsen LLC
10.2021 - 07.2024
ServiceNow Consultant
Self Employed
06.2021 - 09.2021
ServiceNow Consultant
Cognizant
03.2018 - 05.2021
ServiceNow Consultant
eTouch Systems
09.2016 - 02.2018
ServiceNow Developer
Self Employed
03.2016 - 07.2016
ServiceNow Developer
L&T Infotech
01.2015 - 03.2016
ServiceNow Developer
Agreem Innovations
01.2014 - 01.2015
ServiceNow Developer
S2 Infotech
08.2012 - 12.2013
Bachelor of Engineering in Information technology -
University of Mumbai
Similar Profiles
Ashish GuptaAshish Gupta
Project Delivery Manager at GLOBANTProject Delivery Manager at GLOBANT
Andres NikolicAndres Nikolic
Quality Engineer at GlobantQuality Engineer at Globant
Simantini DamleSimantini Damle
Senior Software Engineer at GLOBANTSenior Software Engineer at GLOBANT