Ganesh Kalakontala

• Loading fares/rules via ATPCO and Fare Manager for public and private data base like via Cat15/35/25.

Clean up of fares, footnote and rule categories on regular basis to maintain data occupancy of the airline.
• Carries out comprehensive audit of the coded product and distribute the coded products to various GDS’s.
• Perform quality assurance in the GDS’s as per the required scope to ensure accurate display and auto pricing of the coded fare product.
• Handle shifts with active participation and involvement in the team and help the co-workers with their problem/queries if any.
• Solving pricing issues of the agents.
• Preparing client reports.
• Preparing roster for the team.
• Raise troubleshoot report with GDS to solve pricing issues.
• Pre-analysis of instructions received from client. Set up a call to discuss on any ambiguity or incomplete instructions.
• Co-ordinate with client to standardized market instructions as well as database.
• Assist customer in providing specific coding in ATPCO or information on any specific requirement.
• Closely work on projects and deploy new coding strategies and discuss with clients.
• Co-ordinate with client to know the gaps and find the opportunity which will help customers and team members to deliver fling product before time with accuracy.
• Review defect log every month and take preventive measures to reduce internal as well as external errors in the team.
• Conducting calibration and assessments to ensure everyone is on the same page with same level of understanding of the latest updates.
• Conducting RCA on internal as well as external errors, identifying gaps in the process and developing effective control measures to avoid repetitive errors.
• Preparing process documents for the new joinees to refer too, update the same on regular basis to ensure the records are in line with the latest process related updates.
• Preparing monthly business review deck with all the necessary details with the help charts and graphs.

• Working on reservation system such as Sabre
• Booking reservation, Refund & Reissue for Privilege customers
• Responding to calls and emails related to refund or re-issue queries
• Creating PNR, exchanging tickets, issues MCO.