Ganesh Nagpure
Thane
Summary
"Highly dedicated and results-oriented professional with 11 years of extensive experience in Supply Chain and E-commerce Operations (Amazon, Flipkart, Blinkit) complemented by 5 years in Retail and Marketing (Metro Cash & Carry, Italian Design Bag'Age Pvt. Ltd.). Proven ability to consistently achieve company goals through organized practices, thrive under pressure, and swiftly adapt to new challenges to enhance organizational brand and performance."
Overview
18
18
years of professional experience
Work History
Sr.Executive
ZOMATO HYPERPURE PRIVATE LIMITED
04.2024 - Current
- Directed daily inventory audits for the department, identifying and resolving variances to ensure data accuracy and inventory integrity, which resulted in over a 98% picking fill rate.
- Drove significant improvements in team accountability and performance by empowering employees, and fostering a proactive work environment.
- Strategically oversaw IRT and RA initiatives, spearheading RCA to rectify systemic issues. This leadership resulted in a significant reduction of RA percentage from 4% to 0.2%, and IRT from 6% to 2%, dramatically improving overall inventory accuracy.
- Implemented robust daily procedures for managing damaged goods and NTE activities.
- Monitored and optimized putaway operations, conducting random audits of daily activities to ensure accuracy.
- Supervised and verified all manual inventory updates, ensuring accuracy and consistency across the entire inventory system.
- Optimized mezzanine storage utilization through real-time zone mapping, maximizing space efficiency, and significantly accelerating order fulfillment.
- Developed and executed strategic daily manpower plans and rostering schedules, ensuring optimal staffing levels to meet operational demands, and maximize productivity.
- Leveraged data analytics to identify and resolve critical operational inefficiencies, implementing strategic solutions that streamlined workflows and reduced potential risks.
- Keep hygiene and 6S on the floor
Sr.Executive
Flipkart Online Services Pvt.Ltd.
04.2018 - 04.2024
- Actively participated in end-to-end warehouse operations, engaging with inbound, outbound, cross-dock, inventory, and return center teams to facilitate seamless workflows, and uphold operational hygiene standards.
- Ensured strict adherence to company SOPs and processes, collaborating closely with the QA team to conduct weekly non-compliance audits and rectifying them within the timeline.
- Continuously monitored daily operational metrics to optimize performance, driving enhanced efficiency, and overall effectiveness.
- Attained Lean 1 Certification in 2021 by successfully planning and executing Lean L1 processes within DC operations. This initiative dramatically enhanced operational excellence through key process improvements, and rigorous MHE (Material Handling Equipment) and IT asset hygiene audits.
- Developed and managed monthly rosters for over 450 off-roll employees, ensuring optimal shift balance and operational coverage across BBD.
- Managed and maintained critical MIS reports and dashboards, including monthly network and hop-hop resort files, central/internal trackers, automated reports, and Google Studio dashboards, ensuring weekly updates for data accuracy and operational insights.
- Conducted training and refresher sessions on operational processes, material handling best practices, and STBT (Safety Tool Box Talk) to enhance team proficiency and safety compliance.
- Identified and escalated critical operational, safety, and administrative concerns through WhatsApp, empowering staff with guidance and support to prevent issues, ensure safe practices, and drive productivity gains.
- Optimized manpower allocation department-wise, based on operational requirements, monitoring cross-dock inbound and outbound throughput via automated trackers. Strategically adjusted staffing between inbound and outbound operations to efficiently meet real-time workflow demands.
- Fostered seamless coordination by engaging with Line-haul, Last Mile, Central, and Internal departments. Orchestrated daily sync calls, and established clear communication schedules to share real-time updates, proactively address escalations, and ensure complete stakeholder alignment.
Problem Solver
Amazon Seller Services Pvt.Ltd.
09.2014 - 04.2018
- Work as a problem solver for the inbound C-Returns process to improve efficiency and reduce errors in the C-Return process.
- Monitoring all receiving materials with correct entry, and checking the material as per P.O.
- Monitoring the day-to-day operation of the warehouse, as defined in SOP and SJI.
Store Manager
Italian Design Bag' Age Pvt. Ltd.
12.2013 - 08.2014
- Directed daily operating procedures to ensure the seamless, efficient functioning of the retail store.
- Coached and mentored sales associates on product specifications, sales incentives, and advanced selling techniques, resulting in a significant increase in customer satisfaction ratings, and improved sales performance.
- Supervised front-counter operations, providing expert assistance to guests, and resolving product inquiries to ensure a superior customer experience.
- Managed all aspects of store operations, including meticulous inventory and cash control, alongside streamlining opening and closing procedures for maximum efficiency.
- Maintained optimal product levels and stringent inventory controls for all merchandise. Organized the backroom strategically to facilitate efficient ordering, effective stock rotation, and minimize loss.
- Implemented robust damage control measures and shrinkage prevention strategies, conducting thorough reviews to significantly minimize product loss, and maintain profitability.
- Ensured consistent adherence to high retail merchandising standards, optimizing product presentation and store aesthetics to enhance the customer shopping experience.
Customer Care Associate
Metro Cash & Carry India Pvt.Ltd.
02.2008 - 02.2012
- Provided comprehensive counseling and personalized service to walk-in customers, enhancing their overall experience, and improving customer satisfaction by 15%.
- Managed and maintained visually appealing, well-organized product displays, ensuring optimal stock levels and timely removal of expired merchandise.
- Conducted accurate weekly and monthly inventory counts and stocktakes, contributing to precise stock management and minimizing discrepancies.
- Mentored and trained over 20 new customer care associates on best practices and established procedures, significantly improving team efficiency and service quality.
- Managed the successful implementation of in-store promotions, ensuring effective display and communication to customers.
- Provided prompt and effective customer support across multiple digital channels (email, chat, text), resolving inquiries and issues efficiently.
Canvasser
Lobo Staffing Solutions Pvt. Ltd.
07.2007 - 02.2008
- Meet new customers, and ensure proper information about the metro mega store.
- Convincing for the Metro membership card and collecting necessary documents and personal details for the membership procedure.
- Increased team efficiency by communicating frequently with coworkers about Promotion, Metro, cash & carry.
Education
Masters - Economics
Pune University
Skills
Warehouse Management Systems (WMS)
Team Leadership & Motivation
Problem solving and critical thinking
Analytical and data-driven thinking
Process Improvement & Lean Methodologies
Personal Information
Hobbies and Interests
- Health fitness and meditation
- Composing Poem
- Play and Watch Cricket
- Participate in cultural events
Languages
English
Hindi
Marathi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
MA ECONOMICS
Timeline
Sr.Executive
ZOMATO HYPERPURE PRIVATE LIMITED
04.2024 - Current
Sr.Executive
Flipkart Online Services Pvt.Ltd.
04.2018 - 04.2024
Problem Solver
Amazon Seller Services Pvt.Ltd.
09.2014 - 04.2018
Store Manager
Italian Design Bag' Age Pvt. Ltd.
12.2013 - 08.2014
Customer Care Associate
Metro Cash & Carry India Pvt.Ltd.
02.2008 - 02.2012
Canvasser
Lobo Staffing Solutions Pvt. Ltd.
07.2007 - 02.2008
Masters - Economics
Pune University
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