Ganesh Tikar
Pune
Summary
ServiceNow Analyst with 2.1 years of IT experience in Accenture's Software Engineering group under ServiceNow. Proficient in designing, developing, implementing, and supporting ITSM solutions on the ServiceNow platform. Skilled at collaborating with cross-functional teams to drive process improvements, streamline workflows, and deliver impactful, user-centric solutions tailored to business needs.
Overview
1
1
Certification
Work History
Infra Transformation Analyst
Accenture
08.2024 - Current
- Led requirement gathering, design, configuration, and implementation of ServiceNow ITSM modules (Incident, Change, Problem, Service Catalog), delivering tailored solutions that met critical business needs.
- Collaborated closely with cross-functional teams to identify and drive process improvements, significantly increasing operational efficiency.
- Customized workflows, Flow Designer actions, business rules, client scripts, dashboards, SLA definitions, and notifications to enhance productivity and user experience.
- Defined SLAs with custom configurations, aligning response times with working hours and holiday schedules for accurate performance tracking.
- Created intuitive catalog items and flows within Flow Designer, simplifying service requests and automating key processes.
- Redesigned form layouts and configurations for Incident, Change, Problem, and Knowledge modules to improve usability and streamline case handling.
- Facilitated effective team collaboration by translating complex findings into clear, actionable insights through visualizations and reports.
- Strengthened knowledge sharing across the organization by developing comprehensive documentation detailing standard operating procedures.
- Streamlined reporting procedures with user-friendly dashboards, enabling swift access to key performance indicators and reducing time required to generate insights.
- Integrated ServiceNow with SailPoint for seamless identity and access management, strengthening security and operational consistency.
- Developed Event and Alert rules in ITOM Event Management to automate incident generation, supporting proactive issue resolution.
- Produced in-depth technical design documents, test cases, and managed UAT testing, ensuring smooth deployment and successful integration outcomes.
Education
Master of Computer Applications -
MIT WORLD PEACE UNIVERSITY
Pune06-2022
Bachelor of Computer Application -
G.S. College
Khamgaon, India06-2019
H.S.C. -
Swa. Ashok Phadke Jr College Kurha Kakoda
Jalgaon, India02-2016
S.S.C. -
Vivekand Vidya Mandir, Hivara Ashram
Buldhana03-2014
Skills
ServiceNow
JavaScript
SQL
HTML
CSS
Certification
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application developer (CAD)
ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)
PCAP: Programming Essentials in Python
CCNAv7: Introduction to Networks
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Infra Transformation Analyst
Accenture
08.2024 - Current
Master of Computer Applications -
MIT WORLD PEACE UNIVERSITY
Bachelor of Computer Application -
G.S. College
H.S.C. -
Swa. Ashok Phadke Jr College Kurha Kakoda
S.S.C. -
Vivekand Vidya Mandir, Hivara Ashram
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