Dynamic operations leader with extensive experience at Amazon India, excelling in data analysis and vendor management. Proven track record of achieving over 16,000 daily deliveries while enhancing team performance and driving continuous improvement initiatives. Skilled in problem-solving and fostering a collaborative work environment to optimize supply chain efficiency.
Hi, I’m
Gaurav Chakunde
Team Lead - Last Mile Operation
Pune
Summary
Overview
9
years of professional experience
Work History
Amazon India
Team Lead Last Mile Operation
07.2024 - Current
Job overview
- Currently working as Team Lead – Last Mile Operations, Amazon Global Specialty Fulfillment (Amazon Fresh & Sub Same Day).
- Oversee daily end-to-end operations at the Distribution Center (DC), ensuring seamless execution of processes, and timely deliveries.
- Actively involved in managing end-to-end last-mile delivery operations, successfully achieving over 16,000 daily deliveries while meeting SLA targets.
- Managed vendor performance and workforce allocation, improving productivity and service levels.
- Performed data analysis and collaborated with stakeholders to drive continuous improvement initiatives.
- Executed order-level planning using demand and weather inputs to ensure timely and efficient deliveries.
- Ensure the achievement of customer-facing metrics while maintaining cost efficiency, safety, and high team morale.
- Conduct regular 4M and 5S audits to uphold operational discipline and quality standards at the delivery station.
- Maintained customer concession below 1%, and scan compliance above 95%, which helps to reduce fake deliveries by customers.
- Achieved significant DNR improvement at the UPN2 station by delivering the DNR project and outperforming the target with 380 DPMO versus 700 DPMO.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Flipkart (Instakart Service Private Ltd.)
Senior Executive
09.2023 - 05.2024
Job overview
- Managed end-to-end store/warehouse (Hub) operations, ensuring customer orders were processed within defined operational guardrails and SLAs.
- Led a team of 60–65 associates, ensuring smooth daily operations and the achievement of all key performance metrics.
- Owned inbound and outbound operations, including vendor and transportation management, to ensure timely material movement.
- Monitored and analyzed daily store-level performance metrics, identified gaps, and drove corrective actions.
- Planned shifts and rosters are based on inbound and outbound volume forecasts to optimize productivity.
- Drove people management initiatives, including coaching, training, and grooming team members for scalability and performance improvement.
- Resolved day-to-day operational issues in coordination with stores, vendors, and 3PL partners.
- Conducted quality control checks for fresh and low-shelf-life inventory to ensure compliance, and minimize losses.
- Ensured inventory hygiene, accuracy, and reconciliation (Reco), while controlling shrinkage and losses.
- Managed vendor coordination with business and transportation teams to maintain operational continuity.
- Controlled attrition, attendance, and leave management to ensure workforce stability.
- Resolved cash reconciliation pendency at the hub level, in coordination with 3PL management teams.
- Handled customer escalations, performed root cause analysis (RCA), and implemented preventive measures.
- Ensured availability and proper maintenance of hub assets, including bags, POS machines, gel packs, and other operational equipment.
Indus Edutrain Pvt. Ltd.
Assistant Operation Manager
09.2022 - 09.2023
Job overview
- Managed end-to-end last-mile delivery operations for Flipkart and JioMart, ensuring adherence to SLA, and customer experience standards.
- Drove ground operations to achieve a minimum of 95% OFD (Out for Delivery) conversion, consistently meeting and exceeding delivery targets.
- Planned and executed EV-based delivery operations, including fleet deployment, utilization tracking, and vehicle uptime management.
- Prepared manpower forecasting and shift planning aligned with demand, route density, and EV capacity to optimize service productivity.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
Flipkart (Instakart Service Pvt Ltd)
Operation Executive
10.2020 - 09.2022
Job overview
- Owned and managed end-to-end First Mile and Last Mile operations, ensuring timely execution with maximum utilization of manpower, fleet, and infrastructure.
- Identified, developed, and implemented best practices and process improvements to enhance operational performance and service reliability.
- Planned and optimized route maximization and capacity utilization to deliver the fastest, and most reliable service.
- Closely tracked service failures, performed root cause analysis (RCA), and drove corrective and preventive actions.
- Ensured optimal space utilization, capacity utilization, and demand fulfillment, maintaining adequate staff availability at all hubs.
DTDC Express Ltd
Assistant Channel Manager
03.2017 - 10.2020
Job overview
- Business Management and Area Operations, compiling reports, and identifying opportunities for improvement and growth, achieving sales budget and growth in sales on a month-on-month basis.
- Entire operations, compiling reports, and identifying opportunities for improvement and growth, achieving sales budget and growth in sales on a month-on-month basis.
- Motivate, manage, and lead the operations team, handling the entire branch operation to create a positive environment for employees.
- Plan efficient resource utilization, organize training and development activities, and proactively monitor and take timely actions for service quality improvement.
- Generate and monitor various service-related reports, review the process and service quality achievements, and take necessary actions for improvements; execute regular performance reviews and periodical meetings.
- Channel management, channel sales, channel administration, and channel expansion at the branch level.
- Network expansion and appointing new franchisees in vacant areas.
- Branding and merchandising of franchise offices according to company standards, and supply of branded items to franchisees.
- Cost management, continuously reducing expenses, and managing operation costs.
- Drove and delivered sales leads to convert into new business.
- Developed and executed strategic plans for channel sales growth and expansion into new markets.
- Designing and driving the competitions, communications, FAB activity reports, and coordination.
- Spearheaded initiatives aimed at improving product knowledge among channel partners.
Education
Dr. D.Y. Patil VidyapeethPune, India
MBA from Operations Management
04.2001
University Overview
Skills
DATA ANALYSIS
Timeline
Team Lead Last Mile Operation
Amazon India
07.2024 - Current
Senior Executive
Flipkart (Instakart Service Private Ltd.)
09.2023 - 05.2024
Assistant Operation Manager
Indus Edutrain Pvt. Ltd.
09.2022 - 09.2023
Operation Executive
Flipkart (Instakart Service Pvt Ltd)
10.2020 - 09.2022
Assistant Channel Manager
DTDC Express Ltd
03.2017 - 10.2020
Dr. D.Y. Patil Vidyapeeth
MBA from Operations Management
04.2001