Summary
Overview
Work History
Education
Skills
Like Cricket
Timeline
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GAURAV MALEWAR

GAURAV MALEWAR

FIELD SERVICE ENGINEER
Nagpur

Summary

Dynamic Field Service Engineer, excelling in hardware installation and customer service. Achieved high customer satisfaction through proactive troubleshooting and timely repairs, significantly reducing equipment downtime. Proven ability to manage installtions effectively while maintaining key performance areas and ensuring on-time contract renewals. Strong multitasking and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Senior Field Service Engineer

PHILIPS INDIA LIMITED
12.2021 - Current
  • Maintenance, Service and Installation to the Cathlab/Digital X-Rays/Computed Tomography.
  • Delivering good quality field services, quickly resolving issues to minimize disruptions in service.
  • Enhanced customer satisfaction by providing timely and accurate technical support for the raised issues.
  • Reduced downtime with proactive troubleshooting and immediate repair of critical field equipment.
  • Ensuring all Installation were completed on time with the help of projects team.
  • Maintained Key Performance Area throughout the service.
  • On time contract renewal.

Field Service Engineer

Blue Star Engineering and Electronics Ltd
01.2020 - 11.2021
  • Installation and Service of Computed Tomography system.
  • Scheduled and Onsite Visit for the service Breakdown and Maintenance calls according to customer raised complaints.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Provided technical support to troubleshoot, repair and maintain operational of the CT system.

Service Engineer

Esskay CompServices Pvt. Ltd (ASP of GE Healthcare Ltd)
05.2018 - 12.2019
  • Installation and Service of Computed Tomography.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.

Education

Bachelor of Engineering Technology - Biomedical Engineering

BIG College of Engineering.
Solapur, India
04.2001 -

Skills

Customer service and support management

Hardware installation

Field service management

Troubleshooting, repair and Calibration

Work order management

Coordinating projects during system Installations

Good Documentation

Safety meetings during service, installation and Maintenance

System diagnostics and Troubleshooting techniques

Computer skills

Multitasking and Problem-solving abilities

Like Cricket

I like Cricket and In holidays like to play cricket with friends.

During cricket tournament cheering National Cricket team. 


Timeline

Senior Field Service Engineer

PHILIPS INDIA LIMITED
12.2021 - Current

Field Service Engineer

Blue Star Engineering and Electronics Ltd
01.2020 - 11.2021

Service Engineer

Esskay CompServices Pvt. Ltd (ASP of GE Healthcare Ltd)
05.2018 - 12.2019

Bachelor of Engineering Technology - Biomedical Engineering

BIG College of Engineering.
04.2001 -

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GAURAV MALEWARFIELD SERVICE ENGINEER