Gaurav Tivari
Cashier
Mumbai
Summary
Proven customer service expert from Vodafone, adept at cash handling and enhancing customer satisfaction. Skillfully managed high-volume transactions and inquiries, significantly reducing complaints. Demonstrates exceptional multitasking abilities and a positive attitude, ensuring efficient payment processing and strong customer relationships.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Cashier
RAINFOREST RESTO & BAR
Mumbai
10.2015 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Care Executive
Vodafone
Pune
12.2014 - 07.2015
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Bachelor of Arts - English Language And Literature
PT. SAHADEV PRASAD TRIVEDI DEGREE COLLEGE
KANPUR 01.2013 - 01.2016
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Certification
COMPUTER HARDWARER & NETWORKING
Timeline
Cashier
RAINFOREST RESTO & BAR
10.2015 - Current
Customer Care Executive
Vodafone
12.2014 - 07.2015
Bachelor of Arts - English Language And Literature
PT. SAHADEV PRASAD TRIVEDI DEGREE COLLEGE
01.2013 - 01.2016
COMPUTER HARDWARER & NETWORKING
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