Gauri Sanjay Sonawane
RPA Developer
Pune
Summary
Lead Software Engineer with experience of 8.5 years. Proficient in development and implementation of automation in customer’s IT landscapes using Blue Prism and various Automation platform. Worked as an Individual contributor and excelled as a team player by sharing knowledge with cross trainings.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Lead Software Engineer
SS&C Fintech
03.2023 - Current
- Developed an automation solution to transcribe and analyze customer complaints call using whisper and LLM technology.
- Designed and implemented the end-to-end workflow for audio transcribing and analyzing complaint calls.
- Integrated Whisper for accurate speech to text transcription of customer service audio.
- Utilized LLM to extract key information, summary.
- Developed Blue Prism workflows to automate the processing and routing of complaint data.
- Designed and built scalable Blue Prism process to handle investor withdrawal requests.
- Integrated the automation with internal system for KYC validation, fund availability checks and payment initiation.
IT Analyst (RPA Developer)
TCS
04.2021 - 03.2023
- Created objects to interact with windows and web applications.
- Integrated all the objects in process studio and created work queue and ran the process.
- Worked on Mainframe application automation.
- Worked on IE to Edge/Chrome migration project.
Senior System Engineer (RPA Developer)
Infosys
06.2018 - 03.2021
- Created objects to interact with windows and web applications.
- Created documents - SDD, ODI, Operational Hand book
- Automated thin client application using 'Surface Automation' technique.
- Created Blue Prism Tableau Dashboard.
- Production bot configuration.
System Engineer
IRT Technologies Pvt Ltd.
08.2017 - 06.2018
- Responsible for functional and unit testing of the application.
- Involved in direct communication with client for user testing.
- Worked on attendance management project.
Associate Support Engineer
Quick Heal Technology Limited
11.2016 - 07.2017
- Provided Production support.
- Implemented reports.
- Involved in functional and unit testing of the application.
- Client interaction during Requirement gathering, development, deployment and production elevation phases.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Sandip Foundation
Nashik 08.2011 - 05.2015
Skills
Blue Prism
Windows
SQL
JIRA
Service Now
Whisper
LLM
Certification
Blue Prism Certified Solution Designer (ASD01)
Accomplishments
- SS&C Prestigious Award 2024-2025
- SS&C Customer First Award
- Infosys Individual Extra Miler Award
- Infosys Spot Award
- Best employee of the month award
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Lead Software Engineer
SS&C Fintech
03.2023 - Current
IT Analyst (RPA Developer)
TCS
04.2021 - 03.2023
Senior System Engineer (RPA Developer)
Infosys
06.2018 - 03.2021
System Engineer
IRT Technologies Pvt Ltd.
08.2017 - 06.2018
Associate Support Engineer
Quick Heal Technology Limited
11.2016 - 07.2017
Bachelor of Engineering - Electronics And Communications Engineering
Sandip Foundation
08.2011 - 05.2015
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