Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
References
Timeline
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Geetika Sharma

Geetika Sharma

Mumbai

Summary

Focused, versatile, and service-oriented professional with strong collaboration, adaptability, and team-building skills. Known for quickly grasping complex processes and applying operational acumen to drive efficiency and compliance. Possessing core strengths in Operations Management, Safety Protocols, Regulatory Compliance, and Risk Mitigation. Seeking to leverage a robust foundation in process optimization and adherence to industry standards to ensure safe, compliant, and streamlined operations across all levels.

Overview

11
11
years of professional experience

Work History

Senior Manager - Operations

Fly BLADE
Mumbai
01.2023 - 12.2024
  • Lead cross-functional coordination with operations and field teams to ensure safety standards are integrated into daily workflows, supporting productivity while maintaining a risk-free environment.
  • Develop and implement systematic, process-driven frameworks for health, safety, and environmental protocols across all departments and partner sites.
  • Collaborate with external vendors, service providers, and industry partners in domains such as logistics, hospitality, retail, and facilities management, to ensure alignment with occupational safety regulations and operational excellence..
  • Work with internal teams—including HR, compliance, logistics, and engineering—to drive safety awareness campaigns, conduct training, and develop operational procedures that reduce incidents, and improve employee well-being.
  • Negotiate vendor agreements and safety service contracts, ensuring alignment with risk management standards, and statutory requirements.
  • Map and engage safety service providers and emergency response partners to support safe operations and incident preparedness.
  • Supervise operational teams on adherence to safety protocols in areas such as inventory handling, facility maintenance, and logistics coordination.
  • Plan and implement safety communication strategies and drills with both internal teams and third-party stakeholders to build a robust safety culture.
  • Monitor incident reports, conduct root cause analysis, and implement preventive and corrective actions in coordination with functional heads.
  • Forecast, measure, and report safety and operational metrics, including near-miss data, downtime related to safety incidents, and cost savings from proactive safety interventions.
  • Deliver high standards of operational safety experience for internal and external stakeholders, ensuring brand integrity, and regulatory compliance.
  • Stay updated with local and international occupational health and safety regulations, and industry trends, to proactively shape safety policies and ensure operational resilience.

Manager - Operations

Fly BLADE
Mumbai
12.2021 - 12.2022
  • Oversaw end-to-end ground operations, ensuring timely execution of all pre-flight and post-flight activities.
  • Led safety compliance efforts across operational touchpoints, adhering to regulatory guidelines and conducting safety audits.
  • Supervised lounge maintenance, implementing periodic safety checks and emergency response readiness measures.
  • Monitored real-time flight status and passenger manifests to optimize scheduling and boarding processes.
  • Maintained inventory control for lounge operations, tracking procurement and replenishment of essential supplies.
  • Established safety reporting systems, tracking incidents and conducting root cause analyses with stakeholders.
  • Captured guest preferences and special requests to uphold premium service standards across teams.
  • Acted as brand ambassador, providing guests with timely updates on reservations and bespoke transportation arrangements.

Operations Manager

Kings & Queens Salon
Jaipur
06.2021 - 11.2021
  • Oversaw daily salon operations to maintain luxury service standards and smooth functionality.
  • Managed staffing requirements, leading recruitment, onboarding, and ongoing training programs.
  • Strategically organized employee schedules based on peak hours, seasonal demand, and events.
  • Developed safety procedures and hygiene practices in compliance with health regulations.
  • Conducted audits and risk assessments to ensure adherence to industry regulations.
  • Established operational policies to enhance efficiency, safety, and customer satisfaction.
  • Monitored inventory management, ensuring timely product availability without overstocking.
  • Addressed client concerns promptly to enhance satisfaction and foster brand loyalty.

Relationship Manager

Whitehat Education Tech. Pvt Ltd.
Mumbai
08.2020 - 04.2021
  • Acted as a liaison between teachers & parents in terms of booking classes & resolving queries in a new‑to‑the‑world online platform.
  • Managed class rescheduling requests, handled confidential databases & coordinating with the technical team to execute the process seamlessly.
  • Maintained daily tracker of the student operations team as well as managed inbound/outbound conversations.
  • Coordinated with the clients through emails.
  • Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
  • Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
  • Identified opportunities for growth, expansion and sales by conducting market research.
  • Documented & communicated the needs & requirements to the Stakeholders.
  • Analysed competitors and adapted strategies to increase market share and expand customer base.
  • Boosted client satisfaction by monitoring and continuously improving service delivery.

Lead Flight Attendant

Jet Airways
Mumbai
03.2018 - 04.2019
  • Carried out pre-flight duties by inspecting and verifying the availability and functionality of safety and emergency equipment, ensuring full compliance with aviation regulations.
  • Conducted cabin safety inspections and collaborated with ground staff to confirm aircraft readiness for boarding, including clean and secured passenger areas.
  • Guided passengers in following emergency protocols, using clear communication and leadership to manage high-stress situations and mitigate panic.
  • Served meals and refreshments efficiently while documenting special requirements to ensure passenger satisfaction and safety (e.g., allergies, dietary restrictions).
  • Ensured all passenger baggage was safely stored, overhead lockers were latched, and cabin aisles remained clear to maintain take-off and landing compliance.
  • Wrote detailed post-flight reports outlining irregularities or safety-related incidents, contributing to internal audits and supporting root cause analysis for operational improvements.
  • Monitored and managed boarding and disembarkation processes, ensuring passenger movement was safe, systematic, and incident-free.
  • Administered basic first aid and coordinated with medical personnel on the ground when needed, showcasing crisis management and decision-making under pressure.
  • Participated in pre-flight briefings with pilots and crew to review flight routes, weather conditions, and any special operational or security instructions.
  • Sold duty-free goods while strictly adhering to international allowance and customs guidelines, ensuring regulatory compliance.
  • Completed pre‑flight, in‑flight, and post‑flight documentation, ensuring timely and accurate reporting for operational and compliance records.
  • Assisted in conducting internal safety audits and collaborated with cross-functional teams to escalate, document, and resolve potential safety hazards.
  • Played a proactive role in identifying risks and proposing procedural improvements to cabin crew SOPs, directly contributing to a safer onboard environment.
  • Participated in emergency response drills and regulatory training, maintaining high levels of preparedness and situational awareness.

Flight Attendant

Etihad Airways
Mumbai
11.2013 - 12.2017
  • Conducted thorough pre-flight, in-flight, and post-flight cabin inspections to ensure all emergency equipment was correctly stowed and functional, aligned with safety protocols.
  • Demonstrated and explained mandatory safety and emergency procedures to passengers in accordance with international aviation safety standards.
  • Supported cabin crew operational readiness by participating in routine safety briefings and reporting irregularities to flight supervisors and ground operations.
  • Proactively guided passengers through safety protocols during emergencies and provided reassurance to maintain calm and order under pressure.
  • Assisted unaccompanied minors and passengers with special needs, ensuring safe disembarkation and coordination with ground staff for smooth transit operations.
  • Administered basic first aid and handled medical incidents with composure to reduce panic and maintain onboard stability.
  • Supervised and facilitated the disembarking process, ensuring compliance with post-flight safety procedures and verifying cabin security.
  • Liaised with ground operations to manage passenger boarding and deplaning, particularly for individuals with reduced mobility, ensuring safe transfer and regulatory compliance.
  • Delivered comfort and clear communication to passengers during turbulence, extended delays, or unexpected situations, reinforcing safety messages throughout.
  • Maintained strict adherence to Etihad Airways’ SOPs and civil aviation safety regulations, ensuring all cabin safety standards were consistently met.
  • Investigated and documented in-flight safety concerns, passenger incidents, and equipment malfunctions to support continuous improvement of safety procedures.
  • Collaborated with cabin and ground teams to identify operational inefficiencies and suggest corrective actions related to passenger safety.
  • Assisted in the preparation of safety reports and incident summaries for internal audits and regulatory compliance purposes

Education

Bachelor of Arts -

St. Andrews College of Arts, Science & Commerce
Mumbai, MH
01.2012

Skills

  • Strategic operations management
  • Resource allocation and planning
  • Quality Assurance (QA/QC)
  • Sales monitoring and growth tracking
  • KPI Development & Monitoring
  • SOP Implementation
  • Safety compliance
  • Cross-functional team coordination
  • Client acquisition and retention
  • Leadership and partnership building
  • Promotions planning and project management
  • Analytical thinking and innovation strategy

Hobbies and Interests

  • Music Buff
  • Dancing
  • Swimming

Languages

  • English, First Language
  • Hindi, Proficient
  • Marathi, Advanced

Personal Information

Date of Birth: 12/31/89

References

References available upon request.

Timeline

Senior Manager - Operations

Fly BLADE
01.2023 - 12.2024

Manager - Operations

Fly BLADE
12.2021 - 12.2022

Operations Manager

Kings & Queens Salon
06.2021 - 11.2021

Relationship Manager

Whitehat Education Tech. Pvt Ltd.
08.2020 - 04.2021

Lead Flight Attendant

Jet Airways
03.2018 - 04.2019

Flight Attendant

Etihad Airways
11.2013 - 12.2017

Bachelor of Arts -

St. Andrews College of Arts, Science & Commerce

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Geetika Sharma